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Full Time Desktop Support Technician at Piggly Wiggly Alabama Distributing, Inc.

Bessemer, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, macOS, Microsoft 365, Active Directory, Network Troubleshooting, Hardware Support, Ticketing Systems, Remote Administration, VPN, TCP/IP, Customer Service, Problem Solving

Industry

Wholesale

Description

Description Job Overview: We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed. Responsibilities: Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity. Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals. Assist with system updates, installations, and maintenance. Respond to help desk tickets and provide timely resolutions. Support remote and on-site users with technical issues. Document issues, resolutions, and technical processes. Collaborate with the IT team on projects and improvements. Requirements Requirements: Associate degree in IT, Computer Science, or related field. 2–4 years of experience in desktop support or IT helpdesk roles. Proficiency in Windows OS, Microsoft 365, and common desktop applications. Experience with Active Directory, remote administration tools, and ticketing systems. Excellent communication and customer service abilities. Familiarity with Windows and macOS environments. Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP). Strong troubleshooting and problem-solving skills. Excellent customer service and communication skills. Ability to work independently and adapt to a flexible schedule, including nights and weekends. Preferred Qualifications: IT certifications (CompTIA A+, Microsoft, or similar) are a plus. Experience with Active Directory, Office 365, or remote management tools. Self-motivated with active listening skills. Action oriented hands on self-starter that prefers to be pro active instead of reactive.

Responsibilities

Provide technical support for end-users by troubleshooting hardware, software, and network connectivity issues across Windows and macOS environments. Manage help desk tickets and maintain system updates and documentation for both on-site and remote users.