Full-time Facility Manager

at  Make Space Storage

ABOUT MAKE SPACE STORAGE – WHO ARE WE?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company that operates in Canada. We are a national storage company with over 50 locations across all provinces, from British Columbia to Quebec. We have a proven track record in storage operations and offer a wide range of storage solutions to meet your personal or business needs. Our storage options include traditional, portable, and other storage solutions, ensuring that we have something to accommodate all your storage requirements.

JOB DESCRIPTION – WHO WE ARE LOOKING FOR TO JOIN THE TEAM:

We are looking for a Full-Time Facility Manager for our Regina locations to join our team. They will be the first point of contact for customers and be responsible for customer service, administration, facility, and yard maintenance. The ideal candidate should possess excellent communication, organizational and computer skills to help grow our business. They should be comfortable working independently and should take the initiative to inspect the facilities and the property to ensure that the buildings, customer property, and facilities are in working order and monitored. Overseeing the property’s maintenance, including snow removal in the winter and landscaping in the summer, and repairs. The Regina facility has two sites, with traditional self-storage and portable storage. The manager will oversee both locations and will be required to travel between these sites. Some travel may be required to other locations within the Province as needed. They must have a valid driver’s license, a clean abstract and a reliable vehicle.

CUSTOMER SERVICE, SALES & ADMINISTRATION:

• Maintain and build positive customer service with clients, vendors, and service providers.
• Answer the phones, emails, and customer enquiries professionally and courteously.
• Follow up with clients as needed and direct them to the appropriate department if necessary.
• Accounts Receivable, collections and invoicing.
• Taking payment from clients and helping with onsite access.
• Be creative in supporting customers with their storage and moving solutions.
• Collaborate with other departments or teams using MS Teams, email, and phone.
• Moving in and out schedules for storage units, cleaning and maintaining units between clients.
• Looking for ways to engage with the community to promote and grow business.

QUALIFICATIONS & REQUIREMENTS:

• Proficient with computers and systems, MS Office, Excel, and Outlook.
• Being able and willing to learn new systems, as well as tech-savvy, is considered an asset.
• Excellent communication skills, both verbal and written.
• Outstanding Customer Service, building rapport with business partners, vendors and clients.
• Problem-solving abilities, looking for solutions.
• Proven ability to work independently and take the initiative.
• Property maintenance experience is considered an asset.
• Ability to multitask, organize and prioritize work requirements.
• Optimistic and positive attitude.
• A Driver’s License (required); abstract will be requested.
  Work Schedule: Monday to Friday OR Tuesday to Saturday
  Job Type: Full-time
  Pay: $47,000.00-$52,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Weekends as needed

Application question(s):

• Do you have experience managing or maintaining properties? If yes, please explain.
• This role will require working on Saturdays. Are are you comfortable working on this day? Please explain.

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso