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Full-time Front Desk Lodging Agent - 2nd shift at TRYON EQUESTRIAN PROPERTIES LLC
Mill Spring, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Guest Relations, Front Desk Operations, Reservation Management, Account Settlement, Written Communication, Verbal Communication, Computer Literacy, Teamwork, Decision Making, Pressure Management, Attention To Detail

Industry

Entertainment Providers

Description
Description Description Front Desk Lodging Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Front Desk Lodging Agents are also responsible for settling guest accounts upon check-in, check-out, resolving guest issues and completing special requests. RESPONSIBILITIES Process guest check-ins and check-outs Listen to guest inquiries and provide appropriate responses Set up accounts for each guest checking including payment method Make reservations in the computer Prepare guest packages for arrival Communicate guest information to required personnel Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Address guest requests or problems immediately. Notify the manager when appropriate. Print and distribute daily/weekly reports Work daily with housekeeping to keep an accurate record of each room status Hours from 4pm until 10 pm or 11 pm QUALIFICATIONS Previous customer service experience required Previous hotel front desk experience beneficial Ability to communicate both verbally and in writing in English with guests. Ability to learn and use computer systems required Ability to work as a team with all departments Ability to make concise decisions with the situation provided Ability at times to work well under pressure.
Responsibilities
Responsible for managing guest check-ins, check-outs, and account settlements while providing an exceptional welcome experience. Acts as a resort representative to resolve guest issues and coordinate with housekeeping for room status accuracy.