Position Overview

We are seeking friendly, professional and motivated Front of House / Bar Staff to join our team. The successful candidate will provide exceptional customer service, assist with restaurant operations and ensure guests receive a welcoming, professional and memorable dining experience.

This role involves both front-of-house service and bar duties, with a strong focus on attention to detail, teamwork, product knowledge and maintaining the standards of the venue.

Key ResponsibilitiesGuest Service

• Welcome and greet guests in a warm, professional and friendly manner.
• Assist guests with seating and provide menus and relevant information.
• Take food and beverage orders accurately and efficiently.
• Provide knowledgeable recommendations on food, wine, cocktails and other beverages.
• Ensure guests are looked after throughout their dining experience.
• Check guest satisfaction appropriately and professionally.
• Respond to guest requests, questions and concerns in a courteous manner.
• Maintain a professional and positive attitude at all times.

Bar Duties

• Prepare and serve alcoholic and non-alcoholic beverages according to venue standards.
• Prepare cocktails, wine, beer, spirits, soft drinks, coffee and other beverages as required.
• Maintain knowledge of the beverage menu, including wines and cocktails.
• Ensure correct glassware and presentation for all beverages.
• Keep the bar clean, organised and fully stocked.
• Monitor stock levels and advise management when supplies need replenishing.
• Complete bar opening, closing and cleaning duties.
• Follow responsible service of alcohol (RSA) requirements and venue procedures.

Restaurant Operations

• Set up tables and the restaurant before service.
• Maintain clean and organised dining areas throughout service.
• Clear and reset tables efficiently and discreetly.
• Deliver food and beverages to guests correctly and promptly.
• Communicate effectively with the kitchen, bar and management team.
• Assist with opening and closing procedures.
• Maintain high standards of cleanliness, hygiene and presentation.
• Follow all workplace health and safety procedures.

Customer Experience Standards

All team members are expected to:

• Deliver warm, attentive and professional service.
• Maintain appropriate communication and body language with guests.
• Be aware of guest needs without being intrusive.
• Maintain a polished and professional appearance.
• Handle complaints calmly and refer matters to management when appropriate.
• Protect the reputation and standards of the venue at all times.

Skills & Experience

Essential:

• Excellent communication and customer service skills.
• Positive and professional attitude.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Availability to work evenings, weekends and public holidays as required.
• Current RSA certification for employees serving alcohol in Western Australia.

Desirable:

• Previous restaurant, fine-dining or bar experience.
• Wine and beverage knowledge.
• Cocktail-making experience.
• POS system experience.
• Food safety knowledge.
• Experience working in a premium hospitality environment.

Position Overview

We are seeking friendly, professional and motivated Front of House / Bar Staff to join our team. The successful candidate will provide exceptional customer service, assist with restaurant operations and ensure guests receive a welcoming, professional and memorable dining experience.

This role involves both front-of-house service and bar duties, with a strong focus on attention to detail, teamwork, product knowledge and maintaining the standards of the venue.

Key ResponsibilitiesGuest Service

• Welcome and greet guests in a warm, professional and friendly manner.
• Assist guests with seating and provide menus and relevant information.
• Take food and beverage orders accurately and efficiently.
• Provide knowledgeable recommendations on food, wine, cocktails and other beverages.
• Ensure guests are looked after throughout their dining experience.
• Check guest satisfaction appropriately and professionally.
• Respond to guest requests, questions and concerns in a courteous manner.
• Maintain a professional and positive attitude at all times.

Bar Duties

• Prepare and serve alcoholic and non-alcoholic beverages according to venue standards.
• Prepare cocktails, wine, beer, spirits, soft drinks, coffee and other beverages as required.
• Maintain knowledge of the beverage menu, including wines and cocktails.
• Ensure correct glassware and presentation for all beverages.
• Keep the bar clean, organised and fully stocked.
• Monitor stock levels and advise management when supplies need replenishing.
• Complete bar opening, closing and cleaning duties.
• Follow responsible service of alcohol (RSA) requirements and venue procedures.

Restaurant Operations

• Set up tables and the restaurant before service.
• Maintain clean and organised dining areas throughout service.
• Clear and reset tables efficiently and discreetly.
• Deliver food and beverages to guests correctly and promptly.
• Communicate effectively with the kitchen, bar and management team.
• Assist with opening and closing procedures.
• Maintain high standards of cleanliness, hygiene and presentation.
• Follow all workplace health and safety procedures.

Customer Experience Standards

All team members are expected to:

• Deliver warm, attentive and professional service.
• Maintain appropriate communication and body language with guests.
• Be aware of guest needs without being intrusive.
• Maintain a polished and professional appearance.
• Handle complaints calmly and refer matters to management when appropriate.
• Protect the reputation and standards of the venue at all times.

Skills & Experience

Essential:

• Excellent communication and customer service skills.
• Positive and professional attitude.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Availability to work evenings, weekends and public holidays as required.
• Current RSA certification for employees serving alcohol in Western Australia.

Desirable:

• Previous restaurant, fine-dining or bar experience.
• Wine and beverage knowledge.
• Cocktail-making experience.
• POS system experience.
• Food safety knowledge.
• Experience working in a premium hospitality environment.