Full Time - Fulfillment Team Lead - Day at Lowe's Companies, Inc.

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

18.9

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, Team Leadership, Communication, Safety Compliance, Problem Solving, Cross-Functional Training, Order Management, Time Management, Attention To Detail, Equipment Operation, Project Management, Sales Support, Logistics, Organization, Technical Skills

Industry

Retail

Description

Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs Cross-functionally trains in other areas of the store to help deliver the best customer service Receives and directs calls appropriately to meet the needs of customers and associates Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders Follows up with leadership when picking quality is not met by team members Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted In-Stock Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering Conducts walks of fulfillment area, bays, or inventory to monitor status Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed Ensures all pro pickup, delivery and install orders are picked and staged on time Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions Works supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits) Clean and Safe Stores Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areas Validates items being carried in and out of the store when appropriate Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals) To safely and efficiently move product throughout the store, obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role In addition to the above responsibilities, this individual is held accountable for other duties as assigned Individual Contributor Pay Range: $17.50 - $18.90 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals. Health, Dental and Vision insurance Life and Disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and Parental leave Adoption assistance Lowe's Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Responsibilities

The Fulfillment Team Lead is responsible for providing exceptional customer service and ensuring the fulfillment area operates efficiently. This includes managing inventory, training staff, and maintaining safety and cleanliness standards.