Full-Time/Group Reservations Coordinator (Holiday Inn Express) at IHG Career

, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

19.87

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations management, Supervisory skills, Customer service, Up-selling, Rooms forecasting, Data entry, Communication skills, Problem solving, Budgeting, Profit and loss analysis, Training, Organizational skills, Mathematical skills, Reporting

Industry

Hospitality

Description

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $19.87, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees. JOB OVERVIEW: Provide timely and professional reservations services in accordance with established scripting and standards. DUTIES AND RESPONSIBILITIES: * Assist in supervising the reservation function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc. * Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. * Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions. * Up-sell rooms where possible. * Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system. * Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations. * Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate. * Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates. * Promote teamwork and quality service through daily communication and coordination with other departments. * Perform other duties as assigned. Qualifications and Requirements: High School or equivalent with 1-year reservations/front office experience including supervisory training/experience. Some college preferred. Must speak fluid English. Other languages preferred. This job requires ability to perform the following: * Carrying or lifting items weighing up to 10 pounds * Use a keyboard to operate reservations system, etc. * Other: * Communication skills are utilized a significant amount of time when interacting with guests and employees. * Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. * Problem solving, reasoning, motivating, organizational and training abilities are used often. * May be required to work nights, weekends, and/or holidays At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Responsibilities

The coordinator will supervise reservation functions, train staff, and manage guest bookings for individuals and groups. They are also responsible for monitoring performance, processing cancellations, and maintaining accurate records of room availability and occupancy forecasts.