POSITION OVERVIEW:

The Host or Hostess greets guests as they arrive to the dining area and seats them at tables, coordinating the seating with the food servers. This position reports to the Food & Beverage Manager.

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma equivalent preferred.
• One to three months’ related server experience preferred.
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• Must meet the state and federal minimum age requirement for serving alcohol, if applicable.

• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).
• Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organizational, and follow-up skills.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

• Greet and serve guests in an energetic and friendly fashion.
• Monitor the dining area and select tables for guest seating, depending on food server activity and guest comfort; show the guests to their tables.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about other resort services.
• Answer the telephone and take reservations and to-go orders.
• Work as team with food servers; assist servers with clearing plates and refilling drinks, according to service etiquette.
• Handle cash and card transactions, ensure charges are accurate and return correct change to guests, if required.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Other duties and responsibilities may be assigned.