JOB DESCRIPTION

We are looking for a motivated, friendly Full-Time Hotel Front Desk agent to be responsible for welcoming guests, managing online and telephone bookings, and verifying guests’ payment methods during check-in. You must be available to work weekends and varying weekdays. You should have a pleasant and professional disposition and create a space where people feel welcome and warmly cared for. To be successful as a hotel front desk agent, you should have excellent customer service skills, be legally entitled to work in Canada and be a team player.

WHO WE ARE:

Since 1998, we’ve been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:

• Work Ethic - Together we are ready, eager, and dedicated.
• Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
• Integrity - We are honest, responsible, and trusted.
• Fairness - We have a shared respect and value for all people.
• Growth - We strive towards progressive improvement, advancement, and innovation.

• Checking guests in and out.
• Receiving and managing reservations made online and by telephone.
• Verifying guests’ payment methods during check-in.
• Diligently follows operational standards policy and procedures.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel and the city.
• Serving as a host for meeting rooms and ensuring that all relevant preparations are made for the event.
• Resolving guest issues regarding hotel services, amenities, and policies.
• Administrative duties, balancing shift transactions and accurate data entry.
• Elevating the customer and employee experience.
• Communicating and coordinating with General Manager and other departments.