JOB SUMMARY

We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. The ideal candidate will possess strong communication skills, a welcoming demeanour, and a passion for hospitality.

EXPERIENCE

• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Bilingual or multilingual abilities are highly desirable to cater to our diverse clientele.
• Strong phone etiquette and excellent communication skills are crucial for this role.
• A passion for guest services with a commitment to providing an outstanding experience for all visitors.
• Ability to work flexible hours, including weekends and holidays as needed.
  If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!
  Job Types: Full-time, Permanent
  Pay: £12.80 per hour
  Expected hours: 30 – 35 per week

Benefits:

• Company pension
• Discounted or free food

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Answer phone calls promptly, providing information about the hotel services and facilities.
• Handle guest inquiries and resolve any issues or complaints in a courteous manner.
• Maintain accurate records of guest bookings and manage reservations using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Provide information about local attractions, dining options, and transportation services.
• Uphold the hotel’s standards of cleanliness and organisation at the reception area.
• Assist with administrative tasks as required, including filing and data entry.