Job Title: Full-time Mandarin / English Accommodation Advisor
Contract Type: Full-time Permanent
Working Hours: 9am - 5:30pm, Monday to Friday
Location: Manchester
Salary: £25,000 per year plus bonus

• Sales and Marketing
• Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
• Organize/attend sales and marketing campaigns/events, both online and offline;
• Visit students off-sites for counselling and accommodation information sessions, distribute leaflets, take part in off-site events such as education fairs, etc;
• Assist the sales lead to develop part-time Marketing Officers to develop potential customers; keep their performance under monitor;
• Visit accommodations to take pictures/videos for marketing purposes;
• Develop and maintain customer relationships, both new and existing;
• Constantly monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.
• Accommodation Services
• Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
• Facilitate with accommodation booking process;
• Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
• Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
• Provide assistance to students for accommodation check-ins;
• Assist students to handle post-check-in issues when they arise;
• Provide a high-quality service to ensure customer satisfaction.
• Other
• Liaise closely with UKEC UK offices and provide timely advice;
• Communicate with UKEC UK offices to maximise student referrals;
• Provide administrative assistance to partnership/ other colleagues for commission claiming and other processes;
• Submit reports and data summary as requested and always ensure the information to be accurate and complete;
• Attend team meetings, and keep the team updated on own current work/project;
• Attend relevant internal and external training sessions, both online and offline;
• Train and supervise part time staff;