Medical Office Administrator

- Performs check-in and check-out duties

- Manages phone calls, voicemails and patient emails

- Maintains providers' schedule including confirming, scheduling and provider templates.

- Reviews and updates patient's health records.

- Coordinates the patients' visits across LMC's multidisciplinary services.

- Ensures that patients' required investigations are available and liaises with medical facilities or by means of electronic software.

- Assisting with scheduling referrals and diagnostic service appointments for all patients.

- Uploads Faxes and Scans in a timely manner.

- Addresses patients' concerns or inquiries.

- Handles incoming and outgoing mail, and shipments.

- Maintains and orders the office and medical supplies, materials, and equipment.

- Responds to physician-assigned tasks and inquiries.

- Processes patient's accounts receivables and payable (credit card, debit, and cash payments).

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- Completes third party forms and letters in compliance with legal requirements.

- Attends required departmental and companywide meetings.

- Assists with various administrative duties, as assigned.

- Medical Assistant support, as needed.

- Individuals in this position will be cross trained by other departments to be able to assist them should the need arise.

Medical Assistant

- Prepares the patient for the provider’s evaluation, which includes but is not limited to: documenting medical history, measuring vital signs, and recording the information in the patient's chart appropriately.

- Reviews the patient’s medication list for accuracy, and records patient’s social and medical history in the Electronic Medical Record (EMR).

- Coordinates the flow of patients within the clinic to ensure the productive use of the facility and the providers’ schedules.

- Ensures that patient’s required investigations are available and liaises with medical facilities or by means of electronic software.

- Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team.

- Prepares the examination rooms with necessary medical and office supplies.

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- Downloads various diabetes devices.

- Attends required departmental and companywide meetings.

- Assists with various administrative duties, as assigned.

We are seeking a motivated administrator to join our expanding fertility practice. At Generation Fertility Waterloo, it is our commitment to provide high-quality, patient centered care. The administrator participates as an important member on a multidisciplinary team and collaborates with other professionals to deliver comprehensive, patient focused care.

The administrative role involves greeting and registering patients, scheduling appointments, answering phone and email inquiries, sending appointment reminders to patients, entering information into permanent patient charts, and working with colleagues to ensure a smooth and inclusive work environment.

The standard hours for this position are 8am to 4pm, weekdays. There is the possibility of weekend or holiday rotation, as needed.

The following knowledge is required for this position:

- Minimum of 2 years experience as an office administrator

- Successful completion of Health Office Administration diploma an asset

- Willing to commit to a part-time schedule including weekends and on-call dates as needed

- Commitment to excellence in patient care and customer service

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- Knowledge of computer software applications, such as MS Word, Excel and electronic medical records (EMR)

- Excellent verbal, written and interpersonal communication skills

- Ability to work in a team environment

- Ability to maintain a good attendance record

- Previous experience in reproductive medicine and/or gynecology an asset

Salary commensurate with experience. Job Type: Full-time, Permanent

Benefits

- Dental care

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

Job Types: Full-time, Permanent Pay: $23.00-$25.00 per hour

Benefits

- Dental care

- Employee assistance program

- Extended health care

- Life insurance

- In office parking

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)