The hours for this role is 37.5 and the working pattern will be Monday to Wednesday 8.30am-5pm, Thursday 8.30am-3.30pm and Friday 8.30am-6.30pm. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Process repeat prescriptions requests and ensure that they are ready for collection by the patient within 24 hours, either on the computer or manually Enter patient information on the computer including all scanning of correspondence and sending to the clinical team for filing and coding Make and serve refreshments, ensure the kitchen is kept clean and tidy, ensure the waiting room is tidy in turn with other staff Ensure all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager

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