This is an opportunity to showcase your skills as an excellent and caring receptionist, who is both efficient and highly adaptable. You will be part of a team across five locations.
We are seeking a friendly and professional individual to be the first point of contact for our patients, primarily handling incoming calls and showcasing exceptional customer service skills, while also supporting a range of general reception duties. This role will include some mobility between our various sites, being primarily located between at our Box Hill rooms.
You will be working with a large sub-specialty neurology practice, which prioritizes the best patient outcomes in a compassionate environment. This is a paperless clinic that is always looking for ways to become more productive and embraces new technologies.

Key responsibilities:

• Answer incoming calls and emails;
• Greeting and assisting patients in the rooms;
• Handling patient enquiries and bookings;
• Medical billing and Medicare claims;
• Paperless filing including faxes;
• Maintaining up to date information in relevant databases;
• Provide professional, friendly and helpful service in all circumstances;
• Various other administrative duties as required.

To be successful:

• Previous experience in customer service;
• Excellent verbal and written communication skills;
• Ability to work in a team and autonomously;
• Ability to multi-task effectively;
• Consistent attention to detail;
• Confident with computers and new technology;
• Strong organisational skills and the ability to prioritise tasks;
• Experience in the medical industry is highly regarded.

The right candidate to join our team will be confident, reliable, friendly and able to demonstrate initiative and integrity, with the ability to maintain confidentiality and use their sound judgment to achieve the best outcomes.
This is an opportunity to be part of a company that values loyalty and is passionate about continual improvement and providing exceptional service. If you are looking to advance your customer service career in a dynamic and stable industry, this company will work with you to develop your skills as the business continues to grow.
Job Type: Full-time
Pay: $60,000.00 – $64,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating roster

Application Question(s):

• What is your current Covid vaccination status?

Experience:

• Admin/Customer Service: 3 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Answer incoming calls and emails;
• Greeting and assisting patients in the rooms;
• Handling patient enquiries and bookings;
• Medical billing and Medicare claims;
• Paperless filing including faxes;
• Maintaining up to date information in relevant databases;
• Provide professional, friendly and helpful service in all circumstances;
• Various other administrative duties as required