Full-Time Member Service Representative - El Paso County, CO at Ent Credit Union

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

19.75

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Member Retention, Sales, Product Knowledge, Accuracy, Compliance, BSA, CFPB, Face-to-Face Interactions, Account Maintenance, Cross-Sell, Upsell, Attention To Detail, Communication, Basic Math, Handling Money

Industry

Banking

Description

Company Description Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description This position requires 2 weeks of mandatory paid training at our Ent headquarters in Colorado Springs, CO. Service Center assignment will be determined upon hire and location will vary within El Paso County. Required availability for this position is Monday through Friday 8:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:30 am to 12:30 pm. Please Note: Upon hire, you may be placed in a temporary assignment until a permanent opening becomes available. This assignment may be at a different location based on operational needs. The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. Essential Functions Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition. Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking. Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position High School Diploma/G.E.D. or Equivalent. 6+ months Customer Service experience in Financial Services or Retail Delivery. Required 6+ months Sales experience. Preferred Technical or Specialized Knowledge/Skills: Enthusiastic attitude regarding helping our community. Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member. Strong attention to detail and accuracy of all transactions is of critical importance. Professional and courteous communication skills are of critical importance. Proficient in basic math (addition, subtraction, multiplication, and division). Comfortable handling physical money with a high level of accuracy with members directly. Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests. Able to use 10-Key by touch is preferred. Certifications Required: None Additional Information The pay range for this position is: $18.75 to $19.75 Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. This position is eligible for a monthly incentive plan. BENEFITS: Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 03/16/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Compensation: USD 18.75 - USD 19.75 - hourly

Responsibilities

The primary purpose is to provide superior member service, driving satisfaction and retention by assisting members with Ent's products and services through accurate transactions and meeting monthly sales goals. Responsibilities also include understanding and complying with credit union policies, procedures, and financial regulations like BSA and CFPB.