JOB DESCRIPTION

Location: St Albans
Salary: Competitive
Hours: Full Time
Background
We’re looking for someone who can manage a varied set of small projects mainly focussed on our customer facing website and internal ERP systems. Liaising with stakeholders and end users to define requirements, and managing the delivery of those through our development partners.
Additionally you will take ownership for the day to day support of the ERP (Netsuite) system. Either performing small admistrative tasks, advising users or applying configuration changes as required for the business.
A great communicator you will feel comfortable dealing with team members through to supplier management. Building your personal reputation as the lead in all ERP and website topics within the company.
In return we offer a friendly, family run company atmosphere, hybrid working (3 days in office) and opportunities to develop your career in a way that suits you and the company.

Primary Responsibilities

• Maintain a register of open issues / enhancement requests
• Engage regularly with end users for feedback and to determine and clarify new requirements
• Liase with partner companies to scope, develop and deliver necessary changes
• Act as first line of support for any issues raised on Netsuite or the related systems
• Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business.
• Administer the systems setting up new users and uploading data as required to support the business
• Developing reports and other small enhancements to reduce reliance on third parties
• Test or coordinate user testing to approve changes before implementation

Knowledge and Skills

• Ideally experience using a similar ERP or database driven application in retail / logistics
• Gravitas when dealing with 3rd parties to see projects through to successful conclusion
• Willingness to learn new systems, online training for Netsuite will be provided
• Excellent Excel skills, used to manipulating large amounts of data
• Experience of retail or other industry with a high number of SKUs
• Strong communication skills, liasing with senior management and end users
• Self starter and not afraid of experimentation to effectively test systems and investigate potential solutions to business challenges

• Maintain a register of open issues / enhancement requests
• Engage regularly with end users for feedback and to determine and clarify new requirements
• Liase with partner companies to scope, develop and deliver necessary changes
• Act as first line of support for any issues raised on Netsuite or the related systems
• Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business.
• Administer the systems setting up new users and uploading data as required to support the business
• Developing reports and other small enhancements to reduce reliance on third parties
• Test or coordinate user testing to approve changes before implementatio