COMPENSATION:

• £36,000 per annum (starting)
• Guaranteed 10% salary increases every 6 months
• Structured promotions every 12–18 months
• Annual performance bonuses starting at £10,000 and rising 20% per year if KPIs are met, on a yearly basics.
• Guaranteed pathway to COO / C-Level role within 5–7 years (£120K–£150K)

1. CLIENT EXPERIENCE & SERVICE DELIVERY

• Design a client onboarding process for FIRST clients (brochure, thank-you card, CEO-signed personal letter, welcome gift, and monthly reporting).
• Create a detailed task-tracking system for FIRST clients.
• Review and optimise Affordable Socials’ Trello processes and website client workflows.
• Build an offboarding experience with client exit surveys to gather feedback and reduce churn.
• Design client loyalty and appreciation gifts at milestones (3, 6, 12 months; 2–5 years).

4. CLIENT ONBOARDING & EXPERIENCE

Create and manage an elite client onboarding process for FIRST and ECG brands:

• Onboarding brochure
• Thank you card
• Personal CEO-signed letter
• Welcome gift
• Monthly reporting package

Design “thank you” loyalty cards/gifts for clients at 3, 6, and 12 months, plus special treats for 2, 3, and 5-year milestones, encouraging clients to share on social media.

ESSENTIAL REQUIREMENTS:

• Proven track record in operations, logistics, or business management at a senior level.
• Highly organised, structured, and disciplined — thrives on systems and accountability.
• Ability to handle 50–60 hours per week in a high-pressure, performance-driven environment.
• Exceptional communication skills — able to liaise with suppliers, partners, and internal teams globally.
• Strong project management skills with tools such as Trello, Slack, Asana
• Demonstrated ability to execute CEO/Founder vision into operational reality.
• Experience managing budgets, payroll, and financial operations.
• Event and exhibition planning knowledge.
• 3–7 years in operations, logistics, or business management.
• Comfortable with technology platforms (Trello, Slack, CRMs).
• Willingness to work 50–60 hours/week in a demanding growth environment.
• Extreme organisational discipline and attention to detail.
• Proven ability to execute vision and deliver results.
• Excellent communication and leadership skills.

DESIRABLE SKILLS:

• Exposure to global business operations.
• Experience scaling businesses or managing international teams.
• HR recruitment and team-building experience.
• Understanding of branding, merchandise, and client experience strategy.
• Strong analytical skills to measure productivity, performance, and ROI.
• Experience scaling operations nationally/internationally.
• Exposure to exhibitions, events, or business networking.
• Recruitment and HR experience.
• Financial oversight (budgeting/payroll experience).

ROLE: OPERATIONS & LOGISTICS MANAGER

Location: Twickenham, London
Reporting to: Group CEO

ROLE OVERVIEW:

The Operations & Logistics Manager will act as the execution arm of the CEO, responsible for turning vision into reality. This role blends operations, logistics, office management, business development, and strategic planning into one. It is a demanding, high-responsibility position that requires extreme organisation, ambition, and commitment.
This role is not for the faint of heart. it requires a true operator, someone who thrives on long hours, intensity, and delivering results under pressure. You will be responsible for ensuring that every moving part of the company is structured, accountable, and aligned with the CEO’s vision, while helping to scale ECG into a global powerhouse.