Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

19.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Enthusiasm, Patient Transport, Meal Delivery, Supply Replenishment, Maintenance Reporting, Answering Phones, Call Light Response, Non-Clinical Assistance, Following Instructions

Industry

Hospitals and Health Care

Description

Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D) Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our Neurosurgery Unit 6D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge. As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way. This full-time, 40-hour-per-week role is scheduled Monday through Friday, 9:00 AM to 5:00 PM. Starting pay is $19.00/hour, with final title and rate based on experience and education. Key Responsibilities Greet and escort patients and visitors. Assist with patient transport, meal delivery, and supply replenishment. Maintain clean, organized spaces and report maintenance needs. Answer phones, respond to call lights, and provide non-clinical assistance. Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care. High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times Previous experience in healthcare or customer service is preferred, but not required Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient & Family Concierge will support patients, families, and clinical staff by greeting and escorting visitors, assisting with patient transport and meal delivery, and managing supplies on the Neurosurgery Unit 6D. This role focuses on enhancing the hospital experience through non-clinical support tasks from arrival to discharge.