Full-Time Patient & Family Concierge - Adult Acute Care at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassionate Service, Patient Support, Family Support, Customer Service, Destination Coordination, Environmental Services, Dietary Services, Patient Transport, Supply Management, Equipment Management, Patient Satisfaction, Quality of Care, Communication Skills, Teamwork, Problem Solving, Time Management

Industry

Hospitals and Health Care

Description

Join UPMC Presbyterian's Adult Acute Care Team! Patient & Family Concierge: Full-Time at 40 hours a week: will work two 8-hour and two 12-hour shifts a week during the days and evenings. Must work some weekends and holidays. Unit: 12 North Adult Acute Care About the Role: Provide generalized, compassionate service and support to patients, families, and visitors Create and deliver a top-notch experience for patients, visitors, and colleagues Serve in various capacities across the hospital based on needs Assist with: Patient and visitor destination coordination Environmental services Dietary services Patient transport throughout the hospital Supply and equipment management Focus on patient and guest satisfaction and quality of care from first to last impression The UPMC Patient & Family Concierge pathway offers an opportunity for growth and advancement. Title and salary will be determined based upon education and patient care experience. About 12 North: Medicine telemetry unit with diverse patient care including Hepatology, Transplant, Pulmonary, Infectious Diseases. Responsibilities: Destination Coordination: Greet and assist patients and families Provide directions and escort assistance Issue parking discounts, free passes, and patient scooters Assist with parking cashier functions and validate patient parking Track patient belongings upon admission Environmental Services: Clean and organize assigned areas (patient rooms, public areas, etc.) Replenish supplies as needed Make beds and change linens Report maintenance problems Dietary Services: Assemble and serve meals according to diet orders Maintain food safety and quality Operate food service equipment Perform sanitation tasks Deliver and set up patient meal trays Transportation Services: Transport patients, equipment, and lab specimens safely and timely Inspect and disinfect transportation equipment Record transportation data Report transportation activities and maintenance issues Supply & Equipment Management: Order and organize unit-specific supplies and equipment Deliver supplies and equipment to designated areas Stock patient rooms and supply areas Maintain refrigerator and temperature logs Monitor supply inventory and expiration dates General: Answer unit phones and transfer calls Respond to call lights Interact with patients and assess needs Round hourly to ensure responsibilities are met Print and distribute daily plans of care Promote patient mobility Maintain resources like pamphlets and department contacts Adhere to hand hygiene and infection control procedures Follow mandatory reporting procedures Exhibit UPMC Values and key behaviors Document in medical records and comply with safety policies. Patient & Family Concierge: High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. Ability to follow written and verbal instructions. Patient & Family Concierge, Senior: High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient & Family Concierge provides compassionate service and support to patients, families, and visitors while ensuring a top-notch experience throughout their hospital stay. Responsibilities include assisting with destination coordination, environmental services, dietary services, patient transport, and supply management.