Full-Time Patient & Family Concierge, Senior at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Tasks, Phone Handling, Physician Order Entry, Patient Testing Coordination, Patient Transport, Chart Building, Electronic Health Record, Bedboard Updates, Equipment Maintenance, Customer Service, Confidentiality, Cleaning, Supply Management, Patient Care Support, Call Light Response, Reporting Procedures

Industry

Hospitals and Health Care

Description

Join Our Community! Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community. Position: Full-Time Patient and Family Concierge, Senior Department: Resource Pool Location: UPMC Passavant Shifts: Daylight, evening, weekend, and holiday shifts. Hours vary by unit. **Title and salary are based on education and experience. **Employees in the resource pool are allotted a resource differential for as long as they remain in the resource pool! Responsibilities: The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following: Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts. Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones. Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request. Complete patient admissions, discharges, and transfers through the electronic health record. Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues. The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties: Destination Coordinator: Greet and assist hospital guests. Provide directions and information. Use computers for patient information while respecting confidentiality. EVS Associate: Clean assigned areas and remove trash. Make beds and ensure cleanliness. Report issues to the supervisor. Transporter: Safely transport patients and equipment. Deliver supplies and record transportation data. Report activities to the manager. Supply & Equipment Management: Order and organize supplies. Maintain inventory and check expiration dates. Monitor and stock patient and supply areas. Patient Care Support: Respond to call lights and assist patients. Round hourly and distribute care plans. Perform audits and update bulletin boards. Follow mandatory reporting procedures. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned. · High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. · 6 months of experience as a Patient & Family Concierge or equivalent · Demonstrated competency in all responsibilities of Patient & Family Concierge role · Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance · Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times · Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges · Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: Act 34 UPMC is an equal opportunity employer. Minorities/Veterans/Individuals with Disabilities.

Responsibilities

The primary function involves handling various administrative tasks such as answering phones, managing physician orders, building patient charts, and completing admissions, discharges, and transfers via the electronic health record. The secondary function includes patient and family concierge duties like greeting guests, coordinating transports, cleaning areas, and providing basic patient care support.