Full Time Patient Services Representative at DotHouse Health

Dorchester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

52124.74

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Verbal communication, Appointment scheduling, Insurance verification, Data entry, Medical billing systems, Phone systems, Call management, Problem-solving, Electronic medical records, Practice management software, Microsoft Excel, Word processing, Attention to detail, Conflict resolution

Industry

Hospitals and Health Care

Description

Description SUMMARY: Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments including scheduling and confirmation calls. The Patient Service Representative will also answer incoming calls supporting the health center’s operations as well as manage these calls appropriately either by directly answering the caller’s questions or managing phone requests in accordance with our policy and procedures. Staff in this position must demonstrate superior customer service, excellent verbal communication skills, good judgment, and problem-solving ability. GENERAL DUTIES & RESPONSIBILITIES: Provide excellent customer service Schedule patient appointments utilizing provider templates and organizational standards Manage appointment schedules to ensure timely patient flow Collect mandatory patient information to ensure accurate demographic entries Coordinate patient information collection related to Sliding Scale Program Obtain needed insurance referral and/or authorization for services Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance Collect patient payments Assist patient with financial concerns or inability to pay Ensure accurate and timely information exchange with clinical staff Balance cash drawer ensuring accuracy Manage patient communication including correspondence as needed Collect data for routine reporting Based on the nature of the call, determine what action is necessary, such as providing direct Information to a caller’s question(s) and/or appropriately transferring the call Appropriately transfer callers to other health center departments and consistently announce all calls being transferred to ensure optimal delivery of customer service Report any issues and feedback from callers to management promptly. Appropriately transfer callers who want to make an immediate complaint to a supervisor. Document all complaints or other feedback to your supervisor promptly Navigate the Practice Management System and Electronic Medical Record to access relevant and appropriate information according to the guidelines Identify and verify patient demographic information using patient name and date of birth at a minimum to properly identify the patient. Update the patient’s contact information at every encounter, especially the patient’s telephone number and address Utilize electronic flags and phone messages to provide accurate and timely communication throughout the organization Interact with all customers in a professional, respectful, courteous, and effective manner consistently meeting their needs and assuring follow-through Participate in required departmental activities and meetings. Provide constructive suggestions to improve the Call Center operations Perform other related duties as required. Requirements REQUIRED SKILLS & COMPETENCIES: Education: High School Diploma or equivalent Experience: Excellent customer service skills and verbal communication/phone skills. Knowledge of phone systems and call management. Knowledge of computer software applications, word processing and excel spreadsheets. Knowledge of medical billings systems and patient/insurance financial management. Detail-oriented with excellent follow through

Responsibilities

The Patient Service Representative manages patient appointments, verifies insurance information, and handles incoming calls to support health center operations. They are also responsible for collecting patient payments, maintaining accurate demographic records, and ensuring a professional customer service experience.