About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
Accolade is currently recruiting for a Full Time Pharmacy Technician. We’re seeking applicants to work in our Plymouth Meeting, PA.
The hours for this position is from 8am to 7pm EST. Applicants will be required to work in the office 5 days a week to start with a hybrid option upon the leaders approval.
Applicants with Claims & Benefits experience from Retail or Pharmacy Benefit Manager (PBM).
As a Pharmacy Technician, you’re a trusted advisor who helps members with any issue related to healthcare, from getting the right care at the right time to understanding how to get the most from their pharmacy healthcare benefits. As a Pharmacy Technician you will work on an interdisciplinary team, providing your colleagues with accurate and timely solutions to a variety of member problems and support customers with pharmacy needs. This job requires critical thinking, creative problem solving, and the consistent application of discretion and good judgment, as well as a high degree of organization.

A day in the life…

• Handle benefits, coverage and claims questions, including understanding the root cause of the issue.
• Listen, assess, and comprehend member concerns and use judgment and problem solving to take appropriate action.
• Provide colleagues with timely and accurate solutions to their members’ complex pharmacy problems.
• Develop a solid working relationship and processes with internal and external partners.
• Comply with Company and HIPAA guidelines.
• Facilitate issue resolution with any clinical needs to a pharmacist or nurse.
• Participate in other pharmacy asks as required.
• Able to do all the above in a telephonic and collaborative environment with colleagues.

What we are looking for…

• Certified Pharmacy Technician required.
• A valid and unrestricted license is required for the state of residency and workplace.
• Minimum of 3 years of experience as a Pharmacy Technician in PBM, retail pharmacy setting, or equivalent.
• Previous experience in a healthcare advocacy related role preferred but not required.
• A thorough understanding of the medication delivery system.
• Solid technical skills.
• Possess excellent communication skills and the ability to convey passion and enthusiasm.
• Ability to engage others by being a good listener with a solid capacity for empathy.
• Possess excellent ingenuity, judgment and problem-solving skills.
• Strong ability to engage teammates to solve issues for members.
• Team player capable of working effectively with internal and external partners.
• Organized, dependable and thorough.
• Flexible with a high tolerance for ambiguity.
• Must display honesty and integrity.
• The ability for self-reflection and the capacity to accept and utilize feedback is essential.
• Must be comfortable working in a telephonic environment with members, health plans, and providers.

Examples of prior job experience/expertise:

• Retail Pharmacy Technician (or Lead Technician)
• Pharmacy Plan Call Center Customer Care Representative or Health Assistant
• Pharmacy Plan or third party payer customer service Team Lead or Supervisor with strong technical skills (business expertise)

The pay range for this position is $40,500.00 to $58,700.00. This range is annualized, assuming normal full-time employment.
At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person’s ability to thrive — at work and in life. The final base pay offered within the posted range is determined based on a candidate’s job-related knowledge, skills, and experience, as well as internal equity and market competitiveness relative to geographic location. In the United States, we use three geographic pay zones to help guide equitable and market-aligned compensation decisions. Depending on the role, offers may also include additional forms of compensation such as short-term and long-term incentives (bonuses, equity, etc.) alongside a comprehensive benefits package that supports your physical, emotional, and financial well-being .
The salary range for this role is:
$40500-$58700Annually
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Open Time Off
• Accrued Sick & Safe Time Off
• Generous Holiday Schedule + 5 floating holidays
• Paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
• 1 Volunteer day per year

Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Experience:

• Certified Pharmacy Technician: 3 years (Required)

Work Location: In perso

Please refer the Job description for details