SUMMARY

The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and other administrative functions as assigned. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.
The Receptionist is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.
Administrative procedures are always followed appropriately by the Receptionist. Professional attire and grooming is required at all times.
As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.

SPECIFIC SKILLS

• Excellent interpersonal skills with a positive and engaging attitude.
• Excellent verbal communication.
• Excellent customer service skills including superb telephone demeanor with active listening.
• Organized with an attention to detail and strong ability to prioritize.
• Flexible and open to change; initiative to take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult or complex problems.
• Holds a valid driver’s license.
• Basic computer skills.
• Must be proficient with Excel and other Microsoft Office programs.

EDUCATION & EXPERIENCE

• High School Diploma (or Equivalent) or working towards High School Diploma.
• Experience in customer service would be an asset.
• Experience in Reception in a dealership environment would be an asset.

Please refer the Job description for details