WHO WE ARE

Hamilton Duncan is one of the Fraser Valley’s largest and most well-established law firms, boasting a team of more than 35 talented lawyers and 65 excellent support staff. Located in Surrey – one of the fastest-growing cities in Canada – we provide high-end legal services to a wide variety of clients in an assortment of engaging and challenging matters across diverse areas of practice.
We pride ourselves on a commitment to our community and our collegial workplace. We want people who value a culture and management style that fosters collaboration and respect while rewarding individual responsibility, initiative and creativity and providing opportunities for further development.

WHAT YOU WILL DO

The successful candidate will assume a position of significant responsibility, including:

• Greeting clients and guests of the firm in a friendly and professional manner always invoking a positive impression of the firm through a customer service-oriented approach.
• Answering and directing incoming calls to the appropriate recipients and responding professionally to any general inquiries.
• Maintain the boardroom schedule in Outlook ensuring that our daily meetings run smoothly
• Processes all incoming and outgoing mail and couriers
• Maintain cleanliness of the reception area and 14th floor boardroom area
• Processes payments of client invoices
• Coordinating in-house meetings and webinars
• Scan client IDs for verification purposes
• Receives and distribute faxes to the appropriate team members.
• Communicates maintenance issues to equipment suppliers and/or building management.
• Performs other related duties as required and provides clerical or administrative support as requested.

To be considered for this role, your application should demonstrate the following:

• Experience: At least three years in an administrative receptionist role preferably in a law firm . Experience in customer service is considered an asset.
• Skills: You must have excellent verbal and written communication skills and are proficient with Microsoft® Office applications. You have superior organizational and interpersonal skills, the ability to handle a high volume of calls and keen attention to detail. You are able to use sound judgement in making decisions and successfully manage multiple shifting priorities. You have the ability to build rapport with clients and are committed to providing timely and accurate responses to all stakeholders.
• Characteristics: You should be self-motivated and thrive on solving problems independently and with the team. You are a proactive self-starter who has a positive and energetic attitude. You understand the importance of quality client service, therefore, are able to interact with clients professionally and can provide support in a tactful manner. The position can be demanding, meaning that you need to be calm under pressure and eager to take on challenges. We take pride in the quality of our work, so we hope you do too