Full-Time Retail Supervisor at Fjällräven North America

Banff, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

22.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Leadership, Customer Service, Store Operations, Cash Handling, Inventory Management, Visual Merchandising, Team Coaching, Time Management, Communication, POS Systems, Sustainability Advocacy, Problem Solving

Industry

Sporting Goods Manufacturing

Description

Location: Banff, AB Compensation: $19-$22 per hour (dependent on experience) Full-Time Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside? At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life. You'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you'll help ensure every interaction reflects the values we live by. Come walk with us. WHAT WE OFFER Click here to learn more about Fjallraven benefits, including: RRSP/DPSP program to support your long-term financial wellbeing Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage Generous paid time off to rest, recharge, and get outside Product discounts and access to Fjällräven outdoor events A strong commitment to sustainability, quality craftsmanship, and responsible business practices WHAT YOU'LL DO As a Retail Supervisor, you'll partner closely with the Store Manager and store team to support performance, culture, and community Leadership & Guest Experience Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose Store Operations & Keyholder Responsibilities Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions Support operational excellence, including inventory accuracy, stock organization, and visual standards Help ensure a safe, secure, and compliant store environment Sustainability & Community Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates Support community engagement through store events and local partnerships that reflect Fjällräven's values Represent the brand with authenticity, curiosity, and care, both in and beyond the store WHAT MAKES YOU A GREAT FIT You're someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that's a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared. You bring: Prior experience in retail or customer service Leadership skills rooted in trust, example, and collaboration A strong track record of delivering thoughtful, memorable guest experiences Clear communication, organization, and time-management skills Passion for the outdoors, sustainability, and continuous learning Comfort using retail systems (POS, inventory tools), or a willingness to learn ABOUT US Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we're a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors. ✨ INTERESTED? Tell us what excites you about this opportunity, and how your leadership style aligns with Fjallraven's mission. Please complete our brief online application and help others feel at home in nature! Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

Responsibilities

Lead the sales floor as a keyholder and shift lead to ensure exceptional guest experiences and operational excellence. Support the Store Manager in maintaining inventory accuracy, visual standards, and a collaborative team culture.