POSITION SUMMARY

Under the direction of the Hotel Housekeeping Manager, this position is responsible to assist and maintain overall cleanliness of the hotel. Supervise and inspect the work of assigned room and/or public area attendant to ensure product quality standards are met.

EDUCATION AND QUALIFICATION REQUIREMENTS:

• Post-Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 2 years’ experience supervising in housekeeping and/or guest services, preferably in the hotel sector.
• Ability to lead and mentor a team within a unionized environment.
• Strong attention to detail
• WHMIS and additional certification as needed.
• Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset; and
• Working knowledge of floor machines (and any other relevant equipment), and Biohazard Clean up experience is an asset.
• Ability to successfully obtain a Gaming LicenseBilingual (English/French) is an asset but not require.

• Supervise Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations.
• Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met.
• Ensures all Team Members have proper supplies, equipment and uniforms.
• Assist with scheduling procedures as per business requirements and the collective bargaining agreement.
• Ensures accurate and timely payroll reporting.
• Supervises daily housekeeping shift operations and ensure compliance with all housekeeping policies standards.
• Execute issuing of disciplinary action and evaluations to Team Members when necessary.
• Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
• Ongoing communication with Team Members with regards to occupancy levels and special events
• Monitors inventory levels for supplies
• Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services.
• Liaises and communicates effectively with all appropriate operational departments.
• Ensures Team Members’ annual training is completed successfully.
• Performs other duties as assigned or directed.