POSITION SUMMARY

The Food and Beverage Manager is responsible for overseeing all aspects of food and beverage operations at Rabbit Hill Snow Resort. This includes managing the day-to-day operations of the cafeteria, ensuring exceptional guest service, leading and developing a high-performing team, and maintaining high standards of food quality, safety, and operational efficiency.
Interviews for this position will take place from mid to late August. The anticipated start date is early September, 2025. This is a seasonal role extending through mid-April 2026, with the potential for rehire in the following season.

QUALIFICATIONS & REQUIREMENTS

Education & Experience

• High school diploma or equivalent required; post-secondary education in hospitality or culinary management is an asset.
• Minimum 5 years’ experience in a supervisory or management role in a high-volume food and beverage setting.
• Demonstrated leadership skills with the ability to coach and motivate a diverse team.
• Experience in seasonal or tourism/hospitality environments is preferred.

Certifications

• Valid Food Handling Certification (AHS).
• ProServe Certification (mandatory).
• WHMIS (preferred).
• Valid driver’s license and reliable transportation (required).
• Must be over 18 years of age.

Skills & Abilities

• Strong knowledge of food and beverage operations, including inventory, budgeting, and health regulations.
• Excellent customer service and interpersonal skills.
• Highly organized with strong time management and attention to detail.
• Proficient in Microsoft Office and POS systems.
• Able to work flexible hours, including days, evenings, weekends, and holidays.
• Able to multitask and remain calm under pressure in a fast-paced environment.

Working Conditions

• Primarily indoor role with frequent movement between hot kitchen areas and cooler storage or exterior spaces.
• May be exposed to extreme weather when assisting with outdoor events or supply runs.
• Frequent standing, walking, lifting, bending, and reaching.
• Exposure to cleaning chemicals, hot surfaces, and sharp utensils.
• Loud, high-energy environment; must be comfortable managing during peak busy periods.
• Requires physical presence and interaction with staff and guests.

Job Types: Full-time, Seasonal
Contract length: 8 months
Pay: From $25.00 per hour

Benefits:

• Company events
• On-site parking

Application question(s):

• Do you have a valid drivers license and your own reliable transportation? There is no public transit to our location.
• Do you have a valid Food Handling Certification, ProServe, and WHIMIS?
• Do you have at least 5 years of supervisory or management experience in a high volume food and beverage setting?

Education:

• Secondary School (required)

Work Location: In person
Application deadline: 2025-08-29
Expected start date: 2025-09-0

Guest Experience & Quality Control

• Ensure a high level of customer satisfaction by delivering timely, friendly, and professional service.
• Handle guest feedback and resolve complaints effectively.
• Uphold cleanliness, sanitation, and health and safety standards across all F&B areas

Operations Management

• Oversee daily operations of the cafeteria, kitchen, and any event-related F&B services.
• Schedule staff for efficient coverage across peak and off-peak hours.
• Manage ordering, inventory, cost control, and food waste reduction.
• Ensure consistent food quality, presentation, and service standards.
• Create and manage seasonal and event-based menus; source ingredients and negotiate with suppliers.
• Adopt new technologies and trends to boost efficiency and improve guests’ overall experience.

Leadership & Staffing

• Model and promote Rabbit Hill’s core values—Accountability, Innovation, Adaptability, Passion, and Community—through daily actions, team support, and guest interactions.
• Recruit, train, supervise, and, when necessary, terminate front and back-of-house staff.
• Provide ongoing coaching, performance management, and support to foster a motivated, high-functioning team.
• Promote a positive, inclusive, and safety-focused workplace culture.

Guest Experience & Quality Control

• Ensure a high level of customer satisfaction by delivering timely, friendly, and professional service.
• Handle guest feedback and resolve complaints effectively.
• Uphold cleanliness, sanitation, and health and safety standards across all F&B areas.

Budgeting & Reporting

• Develop and manage the department’s annual budget.
• Track financial performance; analyze variances and implement corrective actions.
• Complete and submit accurate monthly financial reports.

Interdepartmental Collaboration

• Work closely with other departments, including Marketing, Accounting, and Events, to coordinate promotions, group bookings, and staff events.
• Perform other duties as assigned by the General Manager to support resort operations and service excellence.

Compliance & Safety

• Enforce compliance with all local, provincial, and Rabbit Hill safety and sanitation regulations.
• Ensure all team members follow Rabbit Hill’s policies and procedures.