Full-time Service BDC Representative-Acura of Peabody at BMW Peabody & MINI Peabody

Peabody, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

52000.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Care, Appointment Scheduling, Valet Coordination, Outbound Calling, Appointment Reminders, Client Assistance, Microsoft Word, Outlook, Excel, Attention To Detail, Organization, Dependability, Phone Presence, Communication Skills

Industry

Retail Motor Vehicles

Description

Description Do you have a passion for customer service & luxury cars? Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for a friendly, customer focused individual to join our team as a Full-Time Service BDC Representative. If you're someone who believes in providing customers with exceptional client care—we look forward to speaking with you! Schedule: Monday–Saturday, with one scheduled weekday off Compensation Plan: Base hourly rate of $20 plus biweekly commission/bonus Estimated Annual Compensation Range: $48,000.00-$52,000.00 In this role, you will: Welcome clients in person at the desk or on the phone Schedule service appointments Schedule valet pick up appointments, working with valet drivers Schedule deliveries Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance Assist clients with common questions and direct them to appropriate personnel Contact clients with open recalls, campaigns, special order parts Other duties assigned by management team What we can offer you: Competitive base hourly rate + biweekly commission/bonus Robust benefits package 401(k) options with company match PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day longevity bonuses and paid trips Employee discounts on service, parts, and vehicle purchases Opportunities for tickets to concerts and sporting events Employee referral bonus program Smoke free campuses Requirements Minimum 18 years old Clear, professional communication skills—both verbal and written Proficiency with Microsoft Word, Outlook, and Excel Our ideal candidate will also possess the following skills: Strong attention to detail Highly organized and dependable Confident phone presence with a friendly, helpful tone

Responsibilities

The representative will be responsible for managing service appointments, scheduling valet pickups, and making outbound calls for reminders, missed appointments, and follow-ups on declined services or upcoming maintenance. This role also involves assisting clients with common questions and directing them to the appropriate personnel.