SUMMARY

The Shift Supervisor will serve in a supervisory capacity, overseeing the direction of store associates and coordination of store operations. They are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes customer satisfaction, driving sales, building sales skills and product knowledge.
Shift Supervisors are routinely called upon to do the jobs or some functions of the job of all subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.
Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):
Customer Service – Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy. Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.
Register Operations and Cash Control ‐ Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager.
Controlling and Overseeing Operating Costs – Control and oversee operating costs (maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates.
Inventory Control ‐ Maintain accurate inventory through on‐hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines and deadlines.
Merchandising ‐ Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked.
Communication ‐ Must have strong and effective oral and written communication skills. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization.
Store Appearance ‐ Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Nightly recovery must be completed.
Attendance – A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Six months of related experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division.

Oversees up to 20 associates in the store, in the absence of the Store or Assistant Management staff. Carries out oversight responsibilities in accordance with GLA’s policies, procedures, and applicable laws. Responsibilities include training associates; assigning, and directing work; addressing complaints and resolving problems with the direction of the management team.