Full-time Spa Receptionist at Aileron Management

Boone, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

20.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Booking Appointments, Coordination, Greeting Guests, Payment Processing, Cleaning, Tidying, Communication, Attention To Detail, Teamwork, Flexibility, Computer Skills

Industry

Hospitality

Description

Description The Inn at Crestwood is looking for a full-time, Spa Receptionist to provide exceptional customer service to our guests. The Job A typical day for spa receptionist includes booking new appointments, coordinating with message therapists and aestheticians, greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be taking care of laundry and cleaning in between appointments. Job Duties Include: Greet and interact with guests in a warm, friendly and professional manner. Use computer system to make reservations, check-in and check-out spa guests, and process payments. Book and process spa appointments (rather than check in and out) Cleaning, tidying of space in between guest's uses Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs. Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? Spa experience preferred Passion for hospitality Motivated to enhance the guest experience Ability to work with a team Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days Company-Paid Life and AD&D Insurance and Long-term Disability Flexible Spending/Dependent Care Account Short-term Disability & Accident plans Employee Assistance Program 401(k) Retirement Plan with company match Paid Vacation - up to 10 days per year Paid Sick time – up to 5 days per year 7 paid Holidays per year Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay – Access to earned wages before your regular paycheck Requirements Must be at least 18 years old Attention to detail Hotel experience preferred Customer service experience preferred Ability to work weekends and holidays About Us The Inn at Crestwood is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Inn at Crestwood is a 14 room boutique hotel located just 3.9 miles from downtown Blowing Rock. Originally built in 1949, the Inn at Crestwood also caters to specialized events such as weddings, family reunions, and holiday parties. The Inn at Crestwood allows for the perfect mountain getaway while still being close to Blowing Rock, Boone, and Banner Elk. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience Strong verbal and written communication skills. Strong computer skills. Customer service experience preferred. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Responsibilities

The Spa Receptionist is responsible for providing exceptional customer service by greeting guests warmly, managing reservations, checking guests in and out using the computer system, and processing payments. Duties also include coordinating with therapists and aestheticians, and performing cleaning and laundry tasks between appointments.