Lakeland Community College’s Institutional Research Analyst is the College’s lead quantitative data analyst and serves as the College’s primary technical resource for quantitative research studies and institutional data reporting. The analyst is responsible for compiling, analyzing, presenting and summarizing data for use by decision-makers; developing project reports and using business intelligence tools for reporting. The ideal candidate for this position has both a customer-focused approach to support a data-driven and evidence-based decision-making culture that enhances institutional effectiveness and student success; and a willingness and the capability to work well with others in the institution to understand research needs and how institutional research can be of support.
Competitive candidates will possess a high degree of technical skills in institutional research, a commitment to working closely with administrators, faculty, and staff to identify their research priorities, excellent oral and written communications skills, attention to detail, and the ability to balance multiple priorities. The ideal candidate will demonstrate the desire and ability to provide timely, reliable, and relevant information, while serving constituents from across the college.
The Institutional Research Analyst works within the Enrollment Management Division under the general supervision of the Chief Data Analytics Officer and College Registrar.

A. EDUCATION/TRAINING AND EXPERIENCE

• Education Required: Bachelor’s degree in social or behavioral sciences, education, economics, statistics, or other quantitatively oriented discipline required. Preferred: Master’s degree in a related field.
• Experience Required: Training in research/statistics; a minimum of two years’ experience in applied research, including advanced skills and experience with statistical, word processing, and spreadsheet software. Preferred: Prior experience in an institutional research department or comparable office in higher education; community college experience is preferred.

B. KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to extract, edit, compile, and evaluate data. Knowledge of SQL is a plus.
• Advanced experience working with Excel, Word, and PowerPoint. Proficiency in Microsoft Office with the ability to work in Excel at an advanced level; demonstrated expertise working with business intelligence software, preferably Power BI.
• Ability to develop accurate reports, charts, and graphs that present information in a user-friendly, intuitive format. Ability to communicate effectively with stakeholders at various stages of data fluency.
• Ability to effectively present information and respond to inquiries from administrators, faculty, and staff.
• Ability to utilize programs (Argos) to extract and compile data from the College’s student information system. Experience with Banner Student Information System preferred.
• Ability to perform routine and detailed tasks accurately and efficiently; work independently; meet deadlines; and maintain effective interpersonal working relationships.

• Analyze, evaluate, logically interpret, and summarize a wide variety of institutional data to provide timely, relevant, and accurate information for key personnel. Plan, prepare, and produce a variety of regular and ad hoc queries, reports, and publications to meet external regulations and internal needs.
• Respond to external requests for institutional data and provide data to external organizations; serve as the liaison between these organizations and the College for reporting and disseminating data.
• Produce mandatory reports and submissions (e.g., HEI, IPEDS, Gainful Employment, National Community College Benchmarking Project, Postsecondary Data Partnership, College Comeback, etc.), as assigned.
• Using internal and external sources, compile and analyze data to support program review, accreditation activities, student tracking studies, enrollment management, needs assessments, and other research projects. Prepare and disseminate internal reports on a scheduled basis.
• Coordinate internal enrollment reporting and develop dashboard solutions with Power BI to track KPIs for various audiences.
• Process ad hoc requests and collaborate with data requestors to clarify needs and develop appropriate reporting protocols. Interpret results and share findings using customized research reports to effectively communicate results.
• Prepare user-friendly data visualizations for use in presentations (PowerPoint), reports (MS Excel and Word) and interactive dashboards (Power BI); summarize data findings for use by decision-makers in written reports.
• Respond to internal and external requests for information while incorporating the ‘Yes Mindset’ to ensure exceptional internal customer support.
• Remain current on trends that impact higher education, especially as it relates to the use of data and analysis.
• Serve on internal and external committees and boards, as required.
• Maintain confidentiality of information.
• Attend infrequent local, state, and regional meetings as requested.
• Perform other duties as assigned