POSITION SUMMARY

Under the general direction of the Manager, Surveillance, this position is responsible for monitoring the day-to-day activities of Surveillance Officers at the site level as well as monitoring interior and exterior areas of a property by closed circuit television cameras. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

KEY ACCOUNTABILITIES

• Monitors Surveillance Operators; verifies timesheets; provides input for performance evaluations
• Monitors, documents and reports violations, large cash/cash equivalent transactions, excluded and self-excluded guests and unauthorized access
• Maintains logs; prepares daily reports; stores records securely for evidence purposes
• Monitors, documents and reports on the condition of surveillance facilities and equipment; performs preventative maintenance on equipment as required
• Trains new team members
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other incentives as required

EDUCATION AND QUALIFICATIONS

• High School Diploma
• Post secondary education in criminology or a suitable combination of education and experience an asset
• Minimum 2 years of surveillance or security experience; minimum 1 year of supervisory experience; gaming experience preferred
• Responsible liquor service and Food Safety Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Please refer the Job description for details