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Full Time Team Lead - St. Laurent Centre at The Body Shop Canada Ltd

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

19.35

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Problem Solving, Visual Merchandising, Inventory Management, Communication, Interpersonal Skills, Coaching, Time Management, Multi-tasking, Product Knowledge, Brand Storytelling, Retail Operations, Team Leadership, Customer Loyalty, Performance Targeting

Industry

Real Estate

Description

Role Overview: With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. Key Job Accountabilities: * Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed * Problem solve effectively & proactively using available resources and guidance from Store Management team * Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed * Communicate effectively and act as a flexible & responsible role model to your team * Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry * Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life * Meet sales & performance targets * Support training and onboarding of new Customer Consultants Skills/Competencies: * Experience in a customer-facing role and a genuine passion for the retail beauty industry * Ability to communicate & listen effectively * Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs * A positive mindset with the willingness to continuously develop yourself and your teammates * Ability to proactively manage time, multi-task, while working independently with minimal direction Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

Responsibilities

The Team Lead will support Store Management in achieving retail excellence by driving sales results and creating engaging customer experiences. Key duties include handling customer concerns, proactively problem-solving, supporting store operations, and coaching staff on customer engagement.