Full Time Tech Specialist, Google Store Retail San Diego at Acosta Sales Marketing

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

29.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support Needs Assessment, Troubleshooting, Diagnosis, Product Setup Support, Queue Management, Prioritization, Escalation Resolution, Communication Skills, Android Operating System Knowledge, Mobile Phone Repair, Data Gathering, Data Analysis, Planning, Problem Solving, Composure

Industry

Retail

Description

The Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's newest retail store. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment. Pay Range: $25.00 - $29.00 per hour Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

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Responsibilities

The Tech Specialist will assess customer support needs, troubleshoot, diagnose issues, and clearly explain solutions to customers in Google's newest retail store. This role involves providing post-sale setup support, managing customer queues, prioritizing resources, and resolving escalations in a fast-paced setting.