Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto’s deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out proto.cx and latest funding round announcement!

JOB SUMMARY

As a Fullstack Developer, you will be responsible for the development and maintenance of complex AI Customer Experience (AICX) software and infrastructure.

REQUIREMENTS

• 3+ years work experience with Python and TypeScript Development
• Strong in Python 3 and FastAPI development, including in areas of multi-threading, asyncio and performance optimization
• Strong relational database skills: writing SQL queries or using an ORM
• In-depth knowledge and passion for following best practices
• Adept at finding the right tool for each task, avoiding the NIH syndrome
• Experience with Docker and Docker Compose
• Strong knowledge of Vite and React development and best practices
• Strong knowledge of TypeScript
• Understanding of modern styling techniques such as TailwindCSS
• Familiarity with the principles of Responsive Web Design
• Able to troubleshoot performance problems and memory leaks using Chrome/Safari’s developer tools

• Build/develop the application, server, services, and database that make up the foundational structure of our web application
• Deliver end-to-end features at the highest standards of quality
• Proactively improve architecture and resolve technical debts
• Maintain a healthy codebase (maintainable, scalable, secure, bug free)
• Acquire a complete understanding of our SaaS products
• Be involved in end to end product development
• Collaborate with our product, QA and client support teams