JOB OVERVIEW

• Expiration date: 25 September 2024
• Location: Centurion, Gauteng
• Job Title: Functional Analyst (ICT)
• Education Level: Bachelors Degree
• Job Level: Senior
• Minimum Experience: 8 - 10 Years

QUALIFICATION & EXPERIENCE:

• Bachelor’s Degree in Business or related field
• Minimum of 7+ years of experience in Business/Functional Analysis or a related field
• Experience following an agile methodology
• Tools Experience JIRA/Octane, Confluence, draw io, miro Canva
• Exceptional analytical and conceptual thinking skills
• Telco Experience is preferred

PREFERRED SKILLS:

• Coaching / mentoring
• Process/continuous improvement
• Facilitation
• Technical proficiency
• Customer Focus
• Modelling and Design
• Problem-Solving
• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Good organizational, multi-tasking, and time-management skills

ROLE SUMMARY:

We are looking for a vibrant, analytical and innovative individual to work as a Senior Functional Analyst in an agile, Telco environment.

RESPONSIBILITIES:

• Create detailed requirement documentation, user stories, use cases and process flows diagrams.
• Facilitate workshops and meetings to gather feedback, resolve conflicts, and make informed decisions.
• Foster a collaborative and high performing team environment, promoting transparency, trust, and open communication.
• Review business requirements specification and high technical design specifications.
• Create and oversee business and functional requirements specifications (FRS) in support of business processes.
• Communicates closely with developers to clarify functional requirements and address any questions or issues.
• Support the development team in achieving their goals, providing guidance on best practices and Agile principles.
• Collaborates with testing teams to define test cases based on functional requirements.
• Encourage a culture of learning, adaptability, and innovation within the team.
• Collaborate with stakeholders to elicit, document, and prioritise requirements, user stories, and acceptance criteria.
• Conduct interviews, workshops, and research to understand business processes and identify improvement opportunities.
• Analyse and prioritise requirements, ensuring they are clear, concise, and aligned with business goals.