Functional Assistant Manager | Hybrid - Makati/BGC at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workstream Leadership, Delivery Management, Stakeholder Alignment, Risk Management, Operating Model Design, Functional Architecture, Customer Journey Re-design, VOC Measurement, Platform Alignment, Backlog Prioritization, Client Leadership, Advisory, Problem Structuring, Stakeholder Management, Executive Communication, CX Functions

Industry

Staffing and Recruiting

Description

Roles & responsibilities Workstream Leadership & Delivery Management Lead end-to-end delivery of transformation workstreams, including scoping, planning, governance, and stakeholder alignment. Manage risks, dependencies, RAID items, and delivery assurance activities to ensure consistent execution quality. Drive synthesis of insights, shape solution options, and articulate clear recommendations for executive stakeholders. Functional Architecture & Operating Model Leadership Design target operating models, capability architectures, service blueprints, and future-state functional frameworks aligned to strategic priorities. Translate strategic objectives into scalable, platform-enabled functional designs that integrate with CRM, CDP, Marketing Cloud, and Service Cloud ecosystems. Customer Strategy & Experience Transformation Lead customer journey re-design, VOC measurement frameworks, process optimization, and experience enhancement initiatives. Define performance models, KPI trees, and value realization mechanisms for customer functions. Platform-Enabled Transformation Execution Provide senior guidance on functional-technical alignment, backlog prioritization, and acceptance criteria review. Oversee functional governance for Medallia programs (survey architectures, dashboards, text analytics, closed-loop workflows). Partner with product/engineering leads to ensure solution integrity and adherence to transformation objectives. Client Leadership & Advisory Act as a trusted advisor to client leadership teams, facilitating structured workshops, problem-framing exercises, and decision- making forums. Develop and deliver high-impact executive presentations, business cases, and transformation roadmaps. Team Leadership & Practice Contribution Coach and mentor Associates and Consultants, ensuring capability uplift and high-quality delivery. Contribute to practice accelerators, frameworks, thought leadership, and proposal development. Required Skills & Expertise Consulting & Leadership Skills Strong problem-structuring capability, able to break down complex issues into actionable workstreams. Proven stakeholder management at senior levels, with strong influencing and facilitation skills. Expertise in business storytelling, strategic synthesis, and executive-level communication. Functional Expertise Deep understanding of Marketing, Sales, Service, and CX functions and their operating mechanics. Strong command of journey mapping, process design, VOC measurement, and performance governance. Experience designing scalable functional architectures integrated with enterprise platforms. Technology & Platform Acumen Strong working knowledge of CRM, CDP, Marketing/Service Clouds. Experience contributing to or overseeing Medallia CX programs beneficial. Familiarity with AI/ML use cases across customer functions. Proficiency in the consulting productivity stack (PowerPoint, Excel, Miro, Jira, Confluence). Qualification B.E./B.Tech/MBA 7 – 10 years of consulting or customer transformation experience. Additional Details: Work arrangement: Hybrid - Makati or BGC office

Responsibilities

The role involves leading end-to-end delivery of transformation workstreams, including governance and managing risks, while also designing target operating models and functional frameworks aligned with strategic priorities. Key duties include driving customer journey re-design, defining performance models, and providing senior guidance on platform-enabled transformation execution.