DESCRIPTION:

Job Requisition ID: 38337
Mentoring programs – receive support and coaching to progress your career.
Flexible work arrangements – work in a way that suits you best.
Learn from the best in the business.

Leading teams to ensure that services are provided to our clients within agreed service levels
Gathering and translating business requirements into Salesforce solutions.
Working directly with clients to discuss requirements, running workshops, detailing benefits, and costs for solution design (for example config vs code), and preparing estimates for development changes.
Leading teams in configuring, optimising, and maintaining Salesforce Sales, Service, Experience, Health Clouds and PSS.
Re-engineering business processes to support B2C and B2B service processes.
Ensuring data security, compliance, and governance within Salesforce.
Providing expert guidance on Salesforce best practices, automation, and integrations.
Leading Agile teams for successful systems delivery.
Enough about us, let’s talk about you!

You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience):

• 6+ years of experience as a Salesforce Functional Lead, ideally gained in a consulting / agency environment with tier one clients.

Excellent written and verbal communication and stakeholder management skills – you must be able to communicate confidently with clients and teams with experience in facilitating workshops for senior stakeholders.
Self-motivated, problem-crushing attitude
Expertise in Sales, Service and Experience Clouds. Salesforce OmniStudio is highly desirable.
Strong background in business process mapping and re-engineering
Proven track record of successful systems delivery in multi-disciplinary Agile environments
Prepared training materials and delivered training sessions
Creation and maintenance of Salesforce automations such Flow, Process Builder and Approval Processes
Security access controls such as Profiles, Permission Sets, Single Sign On, Connected Apps

Domain configuration, Email deliverability settings

• Desired Certifications:

Salesforce Certified Administrator
Salesforce Platform App Builder
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Experience Cloud Consultant
Salesforce OmniStudio Consultant
Salesforce Public Sector Solutions
Why Deloitte Digital?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders.
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality,
we’re leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space