As a Functional Specialist Quality (FSQ), you will play a vital role in upholding and enhancing the quality standards of our assessment services. Reporting to the FSQ Team Manager, you will be responsible for auditing Assessment Reports prepared by Functional Specialists, ensuring they meet the rigorous standards set by our Clinical Governance Team and align with the PIP Assessment Guide (PIPAG).
Your expertise will support continuous improvement by providing constructive, written feedback to aid the professional development of our Functional Specialists. In addition to quality assurance responsibilities, you may also contribute through telephony, virtual, or face-to-face support activities. FSQs are also expected to complete a set number of assessments each month, depending on their approval level (PA3 / PA4).

WHAT YOU’LL BE DOING

• Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
• Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG. Job Specification H002-230924 Classified as Confidential •
• Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
• As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
• Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
• As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
• Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules. – abiding to Capita’s policies and procedures.
• Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
• Contribute to clinical and service transformation including piloting new initiatives.
• Undertake any other duties, as required by the Business commensurate with the role.
• Be clinically calibrated to the standards set by the CMO and Clinical Governance Mgt. Team

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