CLASSIFICATION & REGULAR HOURS

Hours per Week: 35
Salary Grade 16: $73,520 - $86,500, commensurate with experience.
Please note, this is a temporary full time contract opportunity with a benefits package. The expected end date is October 23, 2026.

ABOUT US

Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance, and stewardship of all the buildings, infrastructure, sites, and services within Western’s campus community. Our integrated team provides excellence in creating and maintaining Western’s facilities and in serving the community. Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.

QUALIFICATIONS

Education:

• University degree; major in Business Management, Engineering, or Computer Science preferred
• Project Management Professional (“PMP”) certification would be an asset
• Change management certification preferred

Experience:

• 5 years’ work experience supporting an Enterprise level computer software in a large diverse environment
• Proven project management experience
• 5 years’ experience in a higher education or facilities management environment working with a Maintenance Management, Oracle Primavera, Oracle PeopleSoft Financials, or Human Resources enterprise wide system preferred

Knowledge, Skills & Abilities:

• Knowledge of change management processes
• Ability to communicate with a wide range of individuals, including senior leaders, internal and external clients, integration partners, developers, database administrators, operations, etc.
• Proven expertise in report writing and technical requirements analysis, business process modeling and mapping, methodology development, and data modeling
• Proven ability to troubleshoot and investigate problems without pre-established guidelines
• Critical thinking and discernment to assess and scope areas for process improvement with an ability to offer creative solutions
• Exceptional organizational skills, including managing multiple competing priorities with an ability to adapt quickly to emerging/competing priorities that involve a variety of participants
• Ability to work in a manner that is compliant with confidentiality requirements
• Proven history of successful partnership on multi-disciplinary teams
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Proven expertise with project management techniques and methodology for planning, managing and coordinating projects
• Ability to work under pressure, balancing multiple projects, each having their own timelines and constraints
• Proficient in the use of SQL and SQL-based reporting tools, such as Crystal Reports, PeopleSoft/Query with an in-depth knowledge in the use of relational data structures
• Working knowledge of Oracle PeopleSoft applications preferred
• Excellent communication skills to effectively interact with technical and non-technical users
• Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
• Demonstrated ability to affect change and support new directions for applications development technologies
• Ability to analyze and synthesize amounts of detail and data
• Practical knowledge in importing data for use in report software, spreadsheets, graphs, and dashboards
• Advanced computer skills including spreadsheet design, word processing, and database management
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
• Understanding of personal computing and communication hardware in order to advise on departmental standards and procurement

The Functional Specialist is responsible for defining and overseeing the implementation of business requirements, maintenance, upgrades, and associated software applications to support the Facilities Management (“FM") enterprise information systems on behalf of the FM Technology Services (“FMTS”) team. The role works with departments within FM and other University of Western Ontario (“Western”) divisions to ensure FM and Western’s business systems are current and stable, while following industry best practices. The Functional Specialist also prepares documentation and provides training on new and revised business systems.
The role is responsible for leveraging collective expertise and knowledge to manage large, enterprise-scale software implementations, enhancements, and projects. The Functional Specialist is responsible for conducting continuous research, analysis, and identification of software development trends, functional releases, and applicable mobile technology to ensure the most optimal use of technology within the division. The role also provides advice on, and implements, new and emerging business systems technology, and ensures personal computing and communication hardware and software used within FM is current and stable.