Job Posting End Date
07-27-2025
Please note the job posting will close on the day before the posting end date.
Job Summary
Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.
Job Description
American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s
America’s Best Large Employers 2025 list
Functional System Analyst Associate (MACSS) (Salary Grade 5)
Functional System Analyst (MACSS) (Salary Grade 6)
Marketing Accounting Customer Services System
Two openings are expected to be filled through this posting.
Want to be part of a remarkable team that’s passionate about process improvement and system support? Are you able to learn new things quickly and want to learn new things every day? Do you like to use your strong analytical skills to troubleshoot issues? We have the team for you!
The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS, AEP’s Customer Information System.
We are looking for a motivated individual with a high degree of initiative, individual judgment, independence, flexibility, and decision-making skills. This position also requires strong communication, presentation, and collaboration skills.
The ideal candidate would be technically savvy to bridge the gap between distributed business unit employees and central IT staff for implementation of system changes.
What You’ll Do:
The primary focus of this Functional System Analyst position is to provide cross-functional support for the Billing functions of MACSS, including the MACSS Pre-Billing Verification process (VERX) and Support, while also building strong business relationships with operating company representatives. Knowledge of AEP Rates and Tariffs is desired and familiarity with other CIS functional areas is a plus!
This Functional System Analyst will be assigned the duties of providing business justification, business requirements definition, system user acceptance testing, implementation, and ongoing support of the MACSS application system functionality used at AEP.

The candidate will use knowledge of Customer Services business processes and system capabilities to ensure Business Unit satisfaction with system functionality, related business processes, system support, and product enhancements.

• Define, manage, and deliver functional system enhancements with a distributed, cross-functional team of Business Unit and IT partners.
• Work to resolve outstanding system issues by applying knowledge of system functionality and business processes. Interact effectively with Business Unit and IT to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.
• Conveys complex information in simple terms, utilizing relevant and meaningful language. Clearly and concisely expresses technical or non-technical ideas in group presentations.
• Participate in process improvement activities where process review and changes to existing CIS system functions are needed.
• Manages time efficiently to accommodate multiple complex assignments. Plans ahead and organizes work to maximize efficiency of self and team.
• Actively listen to understand others’ viewpoints and needs. Communicate information in an open, straightforward style. Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.
• Establish clear, practical goals and milestones that contribute to own performance and to corporate goals. Organize own work well. Demonstrate an understanding of the link between own job responsibilities and overall organizational goals. Perform the job with broader goals in mind and help to break down barriers to getting work done.
• Establish and build trust with others and work collaboratively across functions, levels and departments towards shared business objectives. Value the differences and similarities among people and promote cooperation and shared responsibility. Hold self and others to highest ethical standards.
• Understand the business environment in which we operate and how to contribute to it. Be knowledgeable of key functions and industry trends relative to own job.

What We’re Looking For:
Functional System Analyst Associate (Salary Grade 5)
Education/Experience: 4 years of experience in IT systems support with High School Diploma; (Or) GED 2 years of experience in IT systems support with Associates Degree in business or IT; (Or) 0 years of experience in IT systems support with Bachelor’s Degree in business or IT
Functional System Analyst (Salary Grade 6)
Education/Experience: 6 years of experience in IT systems support with High School Diploma or GED; (Or) 4 years of experience in IT systems support with Associate Degree in business or IT; (Or) 2 years of experience in IT systems support with Bachelor’s Degree in business or IT.

Other Must Haves:

• Must have expert knowledge of Microsoft Excel
• Strong analytical thinking, problem solving skills, and the ability to determine the root causes of complex problems are required.
• Able to develop and present business documents and reports clearly, concisely and effectively.
• Able to determine business value and prioritize items to effectively meet business objectives.
• Strong training and presentation skills.
• Demonstrates good listening skills and a sincere understanding of client business needs.
• Relates on a personal level; positive friendly and engaging.
• Outgoing and comfortable in diverse groups.
• Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
• Able to read reactions of an audience and adjust delivery style to fit the audience.
• Experience working with or supporting BAO, Special Billing, MACSS, Virtual Agent, or other Customer Information System functions is preferred.

Where You’ll Work:
Onsite: LA, OH, VA, OK, & WV (see listing)
What You’ll Get:
Functional System Analyst Associate (Salary Grade 5)
Expected Salary Range: $63,000.00-$67,000.00 (USD)
Functional System Analyst (Salary Grade 6)
Expected Salary Range: $80,000-$82,000.00 (USD)
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:

Please refer the Job description for details