SKILLS & EXPERIENCE

• A background in Technical Writing and/or Pre-Sales - essential.
• Exceptional communication skills and ability to develop robust and enduring relationships with stakeholders at all levels of the internal and / or customer business (where relevant).
• An action oriented and collaborative collaborator by nature. Enthusiastic, driven and with the ability to gain confidence and buy-in from their team and peers.
• Experience in bid response technology, ideally utilising AI is crucial.
• Proven experience of writing compelling bid responses from a system functionality perspective.
• Strong customer focus and ability to act as a point of escalation, driving through the remediations.
• Continuous improvement mindset and problem-solving skills.
• Capable of conveying complex concepts in simple terms and of tailoring written output to suit the audience.
• Excellent attention to detail.
• Preferred experience of Zellis and elementsuite applications and partner technologies.
• Good understanding of HR, WFM and payroll business processes.

ABOUT THE ROLE

Zellis is seeking a Functional Bid Writer to own and deliver the functional aspects of our bid responses. This role will work across all sized customers and industries and across all the Zellis products.
You will be required to engage with internal stakeholders acting as a key member of the virtual Bid Office to validate that every bid clearly articulates our market leading product/solution and the value Zellis and our partners can deliver.
As the Functional Bid Writer you will show your credibility in the knowledge of our systems and a passion for showcasing the best of technology and services. The Functional Bid Writer is expected to have close working relationships with all areas of the Zellis business, as well as the wider Zellis group and partners.
Your credibility will enable you to influence whilst maintaining a pragmatic and transformational approach to delivering compelling responses. Acting as the voice of the current and potential customers you will validate that internal stakeholders understand and are aligned to the expectations, inspiring others with a “can do “ attitude.

THIS ROLE WOULD SUIT SOMEONE WHO HAS PRIOR ‘TECHNICAL WRITER’ EXPERIENCE OR A BACKGROUND IN PRE-SALES.

Role accountabilities & responsibilities

• Lead the functional responses to address the customers objectives and support resolving their challenges
• Present the functionality of the systems in a clear and compelling way, whether that be as part of a bid response or in a presentation.
• Partner with all areas of the business to input into the future roadmap for the system.
• Work as part of a cross-functional pursuit team from the start of the pursuit, through the development of the win themes and the creation of the compelling response.
• Input into the development of documents required for review/governance checkpoints and manage pursuit risks and issues.
• Escalate issues, risks and conflicts that need to be mitigated.
• Maintain alignment with product development and update the functional descriptions/content contained within our master proposal document, and our central library/information systems, to match.
• Manage communications and performance against process milestones.
• Cross-functional influence and relationship building, internally and with our partners.