JOB DESCRIPTION

Job Title: Fundraising and Supporter Engagement Administrator
Department: Income Generation/ Finance and Operations
Reporting to: Supporter Engagement and Administration Manager

EXPERIENCE & KNOWLEDGE

Experience of administrative work in a fast-paced and high-volume
environment o
Experience of providing customer service over the telephone, face
o
to face and email
Experience of inputting data and data analysis o
Previous use of a database or CRM (preferably Raisers Edge) o
Processing large volumes of data on a routine basis.
o
Experience of working in fundraising or a charity o

SKILLS, APTITUDES & ABILITIES

Strong organisational skills, with the ability to multi-task, prioritise
o
and manage time effectively
Excellent inter-personal and communication skills- including over
o
the phone.
Accurate with excellent attention to detail o
Excellent MS Word, Excel, Outlook and database skills
Able to work to deadlines
Able to work on own initiative and as part of a team o
Ability to work with high volumes and under pressure o
Positive ability to approach problems in a logical way to find
o
solutions
Ability to communicate in Welsh o

HEALTH AND SAFETY REQUIREMENTS

All employees of the Charity have a statutory duty of care for their own personal safety and
that of others who may be affected by their acts or omissions. Employees are required to co-
operate with management to enable the Charity to meet its own legal duties and to report any
hazardous situations or defective equipment.

PURPOSE OF ROLE:

Working alongside our Fundraising Teams the postholder will provide excellent customer and
supporter care and stewardship to all our supporters. They will be responsible for providing
smooth and efficient administration processes to the Fundraising Team to meet operational
and supporter stewardship requirements with a focus on building long term relationships with
our supporters.

MAIN DUTIES AND RESPONSIBILITIES

• Assist the Supporter Engagement and Administration Manager in manning the fundraising
  mailbox. Responding promptly and professionally to all fundraising enquiries received via
  email, phone or post. Ensuring that correspondence, complaints and queries are handled

efficiently and accurately.

• Work with the Supporter Engagement and Administration Manager to acknowledge

donations and follow the tiered thanking process across the varied income streams of the

charity.

• Work closely with the Fundraising Team in implementing stewardship plans, including

phoning new supporters welcoming and thanking them. Providing appropriate materials

such as welcome packs and fundraising items ensuring supporters feel engaged.

• Assist in the creation of promotional materials for our supporters and fundraising groups,

e.g. posters and flyers.

• Capture and record data onto our fundraising database Raisers Edge NXT (RE NXT)

making sure it is accurate and up to date. Ensuring that all records are updated and
maintained correctly on RE NXT and support the wider Fundraising Team in pulling queries

and dashboards.

• To work alongside the Regional Fundraising Team in the development of a Tiered

Stewardship program.

• Support the team at fundraising events as required.
• Supporting the wider admin team with welcoming visitors, addressing face to face

enquiries, answering phone lines and managing incoming and outgoing emails and post.
Complete tasks like printing, posting, photocopying, scanning, filing and coordination of
courier collections. Booking internal and external meetings, travel, parking and
accommodation arrangements, taking minutes and following up on action points where
appropriate.
Prepared by: Sion Edwards Date Prepared: April 2025