FundSettle Operations – Client Service Team Leader at Euroclear SANV UK Branch

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Team Leadership, FundSettle Operations, Client Management, Stakeholder Collaboration, Issue Resolution, Service Excellence, Process Improvement, Coaching, People Management, Risk Control, Client Onboarding, Communication, Analytical Skills, Problem-Solving, Financial Services

Industry

Financial Services

Description

Our Operations Division is looking for a Client Service Team Leader to lead the FundSettle Client Services teams, based in the Hong Kong Branch. FundSettle provides a single access to more than 145,000 investments to our 200 client families through a network of more than 900 transfer agents. As the Client Service Team Leader, you will directly report to the Regional Service Director of FundSettle. You will lead a team of Funds Service Managers, ensuring client needs are met and exceeded while fostering a culture of high performance and collaboration. Your experience in client management will be pivotal in building and maintain strong trusted relationships with clients and driving client satisfaction and retention. Job Responsibilities: * Lead day-day handling of client enquiries related to the FundSettle Service. * Act as senior escalation point for complex or urgent client issues, ensuring timely and effective resolution. * Promote service excellence and drive continuous improvements in client experience. implementation ensuring service delivery requirements. * Manage, coach and develop a team of 6 Funds Service Manager. * Partner closely with Operations teams to resolve issues, enhance processes and strengthen risk and control standards. * Work with Commercial team & Product on client onboarding, service reviews and strategic client discussions. Your profile: * University Degree holder in relevant discipline. * At least 7 years of experience in Client Services function or operational function within Financial Services industry, with prior experience in Asset Management / Custody / Securities Services. * Proven experience in team leadership or people management is highly desirable. * Excellent communication skills in Cantonese, English (written & oral), Mandarin is a definite advantage with ability to influence and collaborate with diverse stakeholders. * Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best. * Possess excellent analytical and problem-solving skills, ability to summarize information and propose recommendations. Why join us Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. What We Offer: * Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. * Practice your talents in a highly professional international environment. * Join a learning and development environment with an emphasis on knowledge sharing and training. * Competitive salary and comprehensive benefits. Ways of working Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working. Great Place to Work for All We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear [https://www.euroclear.com/about/en/missionandvalues.html] Client Service department can be considered one of the key corner stones in both deliver client centricity and client proximity for Euroclear Bank. We support our key business partners (both clients and internal stake holders) by finding solutions to their day to day queries via email, phone and Taskize (an instant messaging communication channel). Through our people approach and client centric mindset, we strive to enhance our business relations and client satisfaction. Client Services can be considered as a key department in gaining a broad end to end understanding on Euroclear’s business and clients, along with expanding your network of key contacts internally.

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Responsibilities

The role involves leading day-to-day client inquiries related to the FundSettle Service and acting as the senior escalation point for complex client issues, ensuring timely resolution. Responsibilities also include managing, coaching, and developing a team of Funds Service Managers while partnering with Operations and Commercial teams.