Requisition Number: 1215
Terms of Employment: 9 Month Contract Full-Time
Location: Mount Pleasant Funeral Centre
Employment Address: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8

Hours of Work: Three-week rotation, including scheduled weekends and evenings

• Day shift 8:00AM – 4:30PM or 8:30AM – 5:00PM
• Afternoon shift 1:00PM – 9:30PM

Vacancy: 1
Language: English
Hiring Range: $40.59 to $45.52 per hour

QUALIFICATIONS:

• Valid Ontario Funeral Director’s Licence – Class 1 Licence or Class 2 Licence in good standing with BAO
• Preivous experience directing and arranging in a high volume environment
• Previous experience embalming (for TSA Toronto, TSA Mississauga, TSA Pickering, and Thornton)
• A valid Ontario Class “G” driver’s licence and clean driving record
• Demonstrate empathy, patience, and emotional intelligence when supporting grieving families.
• Maintain sensitivity to diverse cultural, spiritual, and religious practices related to death and bereavement.
• Communicate clearly and respectfully with families, colleagues, and external partners.
• Build trust and rapport through active listening and thoughtful engagement.
• Manage multiple responsibilities and time-sensitive tasks with efficiency and attention to detail.
• Maintain accurate records and ensures timely completion of documentation.
• Navigate complex or emotionally charged situations with professionalism and care.
• Apply sound judgment to resolve issues and support positive outcomes for families and staff.
• Respond effectively to changing circumstances and unexpected challenges.
• Maintain discretion and confidentiality in all aspects of work.
• Provide guidance and support to team members during services and daily operations.
• Contribute to a respectful, inclusive, and cooperative workplace culture.
• Strong understanding of the Funeral, Burial and Cremation Services Act (FBCSA) and relevant Ontario regulations.
• Familiarity with documentation, licensing, and compliance requirements in funeral service operations.
• Proficient in using digital platforms and funeral home management software to organize services and maintain accurate records
• Intermediate proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows-based systems.
  The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

• Assist families in completing required legal forms, including the Statement of Death, at-need and pre-need funeral service contracts, cremation authorizations, and related waivers. Ensure all documentation is completed accurately and with sensitivity to the family’s emotional state.
• Secure all necessary legal documents for the disposition of human remains, such as coroner’s certificates, burial permits, cremation applications, and other permissions, in compliance with provincial regulations.
• Confirm the appropriate legal representative is identified and authorized to make funeral and disposition arrangements, ensuring all decisions are made in accordance with applicable laws and family dynamics.
• Enter and manage documentation in the system, including tracking of physical items (e.g., personal effects, cremation-related items), confirming identification of human remains, and recording death certificate details.
• Assist in the respectful handling and transfer of cremated remains into urns or other memorial vessels, ensuring accuracy and honoring the wishes of the family.
• Collaborate with team members to ensure that essential supplies—such as caskets, urns, embalming materials, register books, and office supplies—are stocked at appropriate levels to support uninterrupted service delivery.
• Use company-provided software tools to support the arrangement and coordination of funeral services, ensuring efficient and accurate communication and documentation.
• Coordinate the return of deceased individuals to their place of origin, working with international or domestic agencies, consulates, and transportation providers to ensure respectful and compliant handling.
• Prepare and issue invoices for services rendered, ensuring transparency and accuracy. Follow up on outstanding accounts receivable with professionalism and empathy, maintaining positive relationships with families.
• Accept and process various forms of payment, including cash, credit, debit, and electronic transfers, in accordance with company policies and security protocols.