Funeral Home Dispatcher at Foundation Partners

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Time Management, Routing, GPS Navigation, Safety Protocols, Office Technology, Workflow Coordination, Task Management, Team Collaboration, Problem Solving, Attention to Detail, Phone Etiquette, Administrative Skills, Cleanliness, Operational Readiness

Industry

Individual and Family Services

Description

As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate. Overview & Responsibilities: * Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner * Partner with others to ensure smooth implementation of any new company initiatives and/or procedures * Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met * Learn to operate new office technologies as they are developed and implemented * Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects * Maintain customer service standards as implemented for appropriate brand/s * Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment * Partner with peers to ensure administrative components are completed accurately & timely * Participate in assigned staff meetings * Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained * Use phone etiquette as outlined by the company * Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs Requirements & Qualifications: * Must be at least 21 years of age * High School Diploma or GED equivalent * Valid state-issued driver's license in good standing and acceptable driving record * Ability to follow instructions, whether it be in person or by phone * Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic * Must be able to use routing and scanning tools for tracking as part of the daily process * Good verbal and written communication

Responsibilities

The Dispatcher is responsible for initiating and scheduling the transfer of decedents safely and properly. This includes managing workflow, ensuring safety protocols are followed, and maintaining communication with customers and family members.