Funeral Planner at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Interpersonal Skills, Emotional Intelligence, Funeral Planning, Grief Support, Microsoft Office, Administration Skills, Communication Skills, Organisational Skills, Empathy, Sensitivity, Self-Awareness, Calmness Under Stress, Practical Skills

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. A special opportunity to serve the community within a privileged position. The role enables you to be in an honoured space, supporting families in their time of grief. A full time Funeral Planner (hybrid) role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army - Salvos Funerals. ABOUT THE ROLE We are seeking a compassionate and self-motivated individual to join our growing Salvos Funerals team. This permanent full-time role reports to the Operations Manager and focuses on assisting families in planning burial or cremation ceremonies with a non-judgmental approach. Additionally, the role requires participation in an after-hours phone support roster, including occasional weekend shifts. Key responsibilities: Provide pastoral and networking support to families, within a funeral context and information on available services, products, and services. Arrange burials or cremations and coordinate with cemeteries, Clergy, Officers, or Celebrants as required. Organise and personalise services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements to ensure the family has a seamless experience. Supporting families and explaining the process of pre-paid funerals. ABOUT YOU The ideal candidate will have demonstrated ability to communicate with empathy and strong interpersonal skills with an elevated level of emotional intelligence. Key capabilities: Proven experience in funeral planning or working in fields of grief and trauma is advantageous. High proficiency in the use of Microsoft Office suite and experience using computer applications (e.g., Microsoft Office, Word, Excel) and general administration skills. Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances. Ability to work with those grieving and in distress, operating with empathy, sensitivity and tact. Demonstrate a strong self-awareness, understanding your strengths and areas for improvement. Excellent written and oral communication skills. Good practical and organisational skills. Requirements of the role: A current driver’s license with a safe driving record including the ability to regularly travel. Flexibility to work evenings, weekends (where needed), and extended hours. Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment. WHY WORK FOR US TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as; Flexible working conditions. Tool of Trade vehicle. Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free). Purchase leave, study leave, Paid parental leave. Salvos Rewards - Access to exclusive financial and lifestyle discounts and benefits. Fitness Passport. Employee Assistance Program - Independent confidential counselling service. HOW TO APPLY If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Assist families in planning burial or cremation ceremonies with a non-judgmental approach. Provide pastoral support and coordinate with relevant parties to ensure a seamless experience for families during their time of grief.