Requisition Number: 1214
Terms of Employment: 12 Month Contract Full-time
Location: Elgin Mills Funeral Centre
Employment Address: 1591 Elgin Mills Rd. E., Richmond Hill, ON L4S 1M9
Hours of Work: Sunday to Thursday (37.5 Hours per week) 8:30AM to 5:00PM
Vacancy: 1
Language: English
Hiring Range: $51,306 - $54,854

CLIENT EXPERIENCE & FRONT DESK MANAGEMENT

• Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
• Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
• Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
• Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
• Perform opening and closing duties which include turning on and off lights, setting up coffee and water station for guests, water plants and open all entrances and exits.

QUALIFICATIONS:

• A post-secondary certificate, diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
• At least one (1) year of previous experience in a similar role (Receptionist, Office Administrative, Admin Assistant).
• Previous experience at a funeral home and/or cemetery would be an asset.
• Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
• Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
• Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
• Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
• Understanding and support of accessibility needs in the workplace and client interactions.
• Knowledge of the death care industry is an asset but not required.
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Knowledge of Microsoft Dynamics Navision is an asset.
  The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially

• Complete assigned administrative tasks during low reception activity, including filing, data entry, record maintenance, scanning and indexing of documents in accordance with organizational protocols.
• Generate accurate and professional documents, receipts, and invoices for client transactions and internal use, while handling payments for various services with accuracy and detailed record-keeping.
• Process service requests, such as wreath orders and flowerbed programs, and monitor office inventory, including cremation urns, wreath supplies, and general materials, placing orders as needed.
• Manage reception supplies by ordering coffee, milk, cream, and other necessities to keep the coffee lounge stocked and up to date. Ensure tablecloths are available for large receptions, coordinating deliveries and handling delivery notes as required.
• Receive, sort, and distribute incoming mail and packages, while assisting with outgoing mail preparation.