ABOUT US:

At Castelan we are the UK’s leading furniture repair experts and provide insurance, commercial and furniture care solutions tailor made that are trusted to meet the needs by the country’s top retailers, insurers, manufacturers, and leisure companies. We are building a dynamic team where every contribution matters from seasoned professionals whose expertise guide us, to bright new minds bringing fresh perspectives.
If you are looking for a rewarding career where you can make a tangible difference, and where you will be part of a welcoming team that values personal development, honesty and trust and innovation, we invite you to explore opportunities with us. Join our community, grow with us, and help us continue to bring comfort and quality to our customers.
Are you a skilled furniture technician looking for a new challenge? Join Castelan and become part of a team that values your expertise and dedication. Our technicians work from home across the UK, equipped with company vans, uniforms, and all the tools and training needed to excel in this role.

ROLE PURPOSE:

Provide our customers with prompt, courteous, and professional furniture repair services, working closely with our internal support team to uphold the company’s reputation.

KEY RESPONSIBILITIES:

• Visit customers’ homes or specified locations to inspect and repair upholstery, leather furniture, cabinets, work surfaces, and beds.
• Inspect and repair furniture at clients’ commercial properties and warehouses.
• Record all necessary information on company documentation and submit it to head office by specified deadlines.
• Perform authorized repairs within agreed time limits and standards.
• Aim for a high first-visit fix rate and meet replacement ratio targets.
• Promote and sell care kits when applicable.
• Provide feedback on ideas and innovations to add value to the company.
• Maintain a professional appearance and ensure repair supplies are adequately stocked.
• Keep the company vehicle maintained and clean as per company policy.
• Undertake any other reasonable tasks as requested by your Line Manager or Group Director.