*Future Opportunities - IT Field Support Specialist at Milestone Technologies, Inc.

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS Troubleshooting, Mac OS Troubleshooting, Active Directory, Network Connectivity Troubleshooting, Customer Experience, Time Management, Multi-tasking, A/V Technology Support, Inventory Management, Technical Documentation

Industry

IT Services and IT Consulting

Description

Are you interested in future opportunities like these below? If so, submit your information to join our Talent Community! We are consistently looking for IT Field Support Specialists to join our team in providing above-and-beyond service to our global clients! Responsibilities: Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone Schedule and communicate travel to regional offices to provide in-person support regularly Constantly update users on the status of their incidents, requests, or problems Educate users on basic functions and new technologies to streamline their workflow Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm Maintain local inventory to ensure replacement equipment is always on hand Support IT escalations impacting the site Provide conference room support and maintenance Coordinate closely with the Office Manager to determine the best course of action when issues arise Support Local Wallboard maintenance Support A/V Technology and Customer Experience Center Qualifications: Strong Windows and Mac OS troubleshooting skills Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes Ability to follow proper escalation paths Inviting personality, friendly, and sociable Ability to take notes and record all interactions and steps taken with users Ability to keep work area clean and organized Working knowledge of Active Directory and basic AD administration

Responsibilities

Provide high-touch technical support to internal employees via face-to-face, chat, and phone interactions. Maintain local IT inventory and provide on-site support for conference rooms and A/V technology.