Future Student Advisor at University of Wollongong

Gwynneville, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

84002.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Information Provision, Personalised Support, Case Management, Admissions Processes, Compliance Processes, Outbound Engagement, Recruitment Events, Knowledge Resource Development, Communication

Industry

Writing and Editing

Description

• Permanent/Continuing, full-time appointment • Two positions available • Level 3/4: $65,896 - $84,002 + 17% Superannuation The Future Students and International Engagement Division plays a central role in showcasing the University of Wollongong (UOW) to prospective students and key stakeholders across Australia and around the world. As part of the Deputy Vice-Chancellor (Growth and Global) portfolio, the division leads a comprehensive program of engagement, recruitment, and conversion activities designed to support students throughout their decision-making journey. Working closely with academic faculties and professional service units, the division ensures UOW’s offerings, services, and experiences are communicated clearly, consistently, and compellingly to diverse audiences including future students, parents, teachers, international agents, partner institutions, and government bodies. The Future Student Advisor is a frontline role responsible for delivering exceptional customer service to prospective UOW students across all communication channels. As the first point of contact for enquiries, the Advisor provides accurate information, personalised support, and timely case management to help future students navigate their pathway to study. The role also contributes to admissions and compliance processes, outbound engagement activities, recruitment events, and the ongoing development of knowledge resources that support high-quality service delivery. This position is student-facing, dynamic, and integral to shaping the first impressions and experiences of future UOW learners. How to Apply Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description. For further information about this position, please contact Laura McIntosh, Future Students Service Centre Manager on + 61 2 4239 2201. Position Description Closing Date: Sunday 8 March 2026, 11:55 PM As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence, or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation. The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally. Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply. This position has been classified as ‘child-related work”, more information is available within the position description The University of Wollongong was born with a mission to transform our region: to educate and empower the people of the Illawarra. Our commitment to a better future has shaped our direction and impact since our inception. Over the years, we have grown to be a global diverse and inclusive civic university, working to solve global challenges and promoting harmony and social cohesion. We are proud to be a globally recognised and respected university, opening doors for our students, staff and partners.

Responsibilities

The Future Student Advisor acts as the frontline contact, delivering exceptional customer service to prospective students across all channels by providing accurate information and personalized support to guide their study pathway. This role also contributes to admissions, compliance, outbound engagement activities, and developing knowledge resources.